Medicare Specialist – Supervisor

SG Homecare

Medicare Specialist Supervisor managing operations and compliance in Medicare documentation at Stance Health Solutions. Providing leadership and quality assurance within the Durable Medical Equipment organization.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Supervise, coach, and develop Medicare Specialists and related support staff
Conduct regular one-on-one meetings, performance evaluations, and productivity reviews
Monitor staffing levels and distribute workloads to ensure timely and efficient order processing
Create and implement training plans focused on Medicare regulations and operational best practices
Oversee the review and processing of Medicare orders to ensure accuracy
Ensure all required documentation is obtained prior to order fulfillment
Review and resolve complex Medicare eligibility and documentation issues
Monitor order queues and workflow backlogs to ensure service level expectations
Maintain compliance with Medicare regulations and company policies
Conduct quality audits of completed orders and team workflows
Analyze trends related to denials and recommend corrective actions
Collaborate with cross-functional teams to support efficient order processing and reimbursement success

Requirements

What you’ll need

High School Diploma or GED required
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
Minimum of five (5) years of experience in the Durable Medical Equipment (DME) industry required
Minimum of three (3) years of Medicare-focused operational experience required
Minimum of two (2) years of supervisory, team lead, or leadership experience preferred
Advanced knowledge of Medicare Part B regulations, DMEPOS documentation requirements, prior authorization processes
Strong understanding of audit readiness, denial prevention strategies, and payer documentation requirements
Experience working within Brightree or similar DME management systems
Strong analytical, problem-solving, and decision-making capabilities
Effective leadership, coaching, and team development skills
Excellent verbal and written communication skills with the ability to communicate complex Medicare requirements clearly
Ability to manage multiple priorities and adapt in a fast-paced, high-volume environment
Proficiency in Microsoft Office Suite, operational reporting tools, and performance dashboards.

Benefits

Comp & perks

Travel to California Offices Required Quarterly

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medicare Operational ExperienceOrder ProcessingQuality AuditsDenial Prevention StrategiesPerformance Reporting

Soft Skills

Coaching SkillsEffective CommunicationTeam DevelopmentAdaptabilityDecision-Making

Certifications

High School DiplomaGEDAssociate's DegreeBachelor's Degree