SG Group

Operations

• Manage day-to-day in-life customer fleet operations
• Ensure vehicles are maintained, compliant, available, cost-effective, and aligned with customer requirements
• Manage vehicle maintenance, compliance, vehicles off road (VOR), hire vehicles, accidents, and breakdowns
• Act as the primary operational contact for customers and suppliers
• Build trusted customer, supplier, and internal stakeholder relationships
• Manage supplier performance, onboarding, governance, and review meetings
• Identify service improvements and operational cost reductions
• Monitor fleet-related expenditure, customer in-life spend, vehicle pricing, supplier costs, and network costs
• Produce reporting, forecasting, operational updates, and data insights
• Monitor and deliver against KPIs and SLAs
• Maintain accurate fleet records and documentation in line with GDPR requirements
• Collaborate with Operations, Commercial, Account Management, Customer Service, and supplier networks
• Support Critical Operations Managers and the wider operations team with fleet expertise

Fleet Operations Manager