SFS Group

QA Engineer

• Direct the quality assurance process to ensure compliance with documentation standards, timelines, accreditation, and regulatory requirements
• Design and manage an agency-wide quality assurance and performance improvement (QAPI) program
• Lead preparation and ongoing compliance efforts for accreditation bodies (e.g., CARF)
• Analyze trends in performance data and propose quality improvement initiatives
• Develop and update agency policies and procedures in collaboration with leadership to ensure alignment with regulatory requirements and best practices
• Manage tracking systems and dashboards for key performance indicators (KPIs)
• Serve as a key member of the leadership team, actively contributing to strategic planning and organizational development

Quality Assurance Manager

Marketing

• Supervise Outreach Team
• Design and implement a comprehensive outreach strategy to support organizational growth and community engagement in collaboration with Outreach Manager
• Manage System of Care outreach and other C-team identified priority initiatives
• Develop short- and long-term goals for outreach and measure performance
• Establish and nurture external community partnerships
• Provide guidance to Outreach manager to plan and execute agency participation in community events and workshops
• Collaborate with the Leadership team to align outreach efforts with programmatic and development goals
• Oversee outreach-related communications, including newsletters, social media, promotional materials, and website content
• Track engagement metrics and prepare reports for internal and external use
• Monitor outreach budget by comparing and analyzing results with plans and forecasts
• Aggregate, analyze and report on outreach data and outcomes
• Submit and complete KPI’s on a monthly basis

Marketing and Outreach Director

Bilingual

• Meet twice per month or weekly for supervision with Direct Care Staff
• Review and sign off on Individual Rehabilitation Plans, contact notes, and summaries
• Follow written correspondence and ensure compliance with agency and regulatory requirements
• Notify Direct Care Staff of corrections needed
• Support Direct Care Staff in client engagement
• Complete annual and semi-annual evaluations for Direct Care Staff
• Review and approve invoices based on completed documentation

PRP Rehabilitation Specialist, Bilingual

Customer Support

• Provide strengths based, culturally competent support to clients.
• Coordinate with schools, families and service providers on behalf of clients
• Connect parents and caregivers to facilitate appropriate supportive services.
• Assist clients with achieving Individualized Treatment Plan goals
• Work as part of a collaborative team
• Serve as a mentor for clients and their families.

Quality Assurance Manager

Marketing and Outreach Director

PRP Rehabilitation Specialist, Bilingual

Peer Support Specialist