SFS Group

Director

• Responsible for administrative oversight of the Outpatient Mental Health Center daily operations
• Provide administrative oversight to the Family Support Worker Coordinator, Intake Manager and Medical Department
• Provide initial administrative oversight new initiatives to ensure viability until the program can support ongoing staffing
• Oversee and monitor Key Performance Indicators of the Intake Manager to ensure positive outcome
• Oversee Intake Processes
• Oversee Medical Director and Psychiatric Nurse and ensure scheduling and documentation compliance
• Oversee IT Specialist related to Best Notes
• Oversee EVS and Reauthorization process
• Oversee Medicare program
• Oversee OMHC growth
• Participate in outreach activities
• Complete staff performance reviews
• Monitor physical plant and equipment
• Other duties as assigned

OMHC Director

Therapist

• Provide accurate screening, identification, evaluation, and assessment, for individuals who present gambling issues
• Facilitate appropriate and necessary referrals to community resources, including referrals to gambling affiliate providers, mental health, Case Management, PRP services, Community resources and substance abuse providers, as needed
• Maintain case records, assuring that documentation is available, accurate and in compliance with state, federal, and accreditation standards
• Conduct all services and job-related functions in a manner consistent with applicable professional and ethical standards
• Stay abreast of new information related to services provided

Gambling Addiction Therapist – LMSW, LCSW, LGPC, LCPC

Bilingual

• Attend all PRP Training Orientation.
• Respond to emails and phone calls within 2 business days.
• Complete required job training on site and/or off site.
• Provide Human Resources documents when requested.
• Attend all mandatory Synergy or PRP Program meetings.
• Have a caseload of a minimum of 12 clients.
• Contact client within 72 hours of assignment and write attempt in the memo section in the practice management system.
• Attempt to contact client at least 3 times in a two-week time period and document attempts in memo section.
• Inform PRP Supervisor and Program Director via email within 2 weeks of initial assignment if the client is not responsive.
• Schedule youth clients for individual visits and have youth engage in psychoeducational groups weekly for a total of 4x per month.
• Schedule adult clients for individual visits and have adults engage in psychoeducational groups weekly for a total of 6x per month.
• Schedule and meet with adult clients twice per week for one hour.
• FSW usage for DCS’s that are not bilingual for families that need translation services.
• Work cohesively with administrative staff to market program/groups.
• Attend weekly supervision with Rehab Specialist/Supervisor the first month of employment, then bi-weekly supervision after that.
• Complete PRP interest calls and report client information to PRP Supervisor and program director.
• Complete paperwork in accordance with COMAR standards.
• Complete contact notes within 3 days of the session.
• Individual Rehabilitation Plans (IRPs) within 14 days of intake that include client participation and signature.
• Individual Rehabilitation Plan reviews (IRPs) are completed every October and April (not to surpass 6 months) for adults and every October, January, April, and July (not to surpass 3 months) for children after the initial IRP.
• IRP's are expected to be completed to agency standard and are subject to re-do to be considered completed and in compliance.
• Changes should be made within 48 hours of request.
• Transition Requests should be completed within the 3rd session, when a client is transferred (within 10 days), and when a client is discharged (within 10 days).
• Monthly documented Collaboration with each client’s therapist in the Monthly Collaboration Note by the 15th of every month.
• Inform PRP Supervisor via email of requested discharges no later than 24 hours and complete discharge paperwork (PRP Discharge Summary Note and Transition Summary) within 10 calendar days of request.
• Report grievances or incidences immediately.
• Any paperwork corrections must be submitted within three days of the request.
• Monthly Billing Summaries must be submitted by 11:59pm on the 3rd regarding billables provided the month prior.
• All staff will participate in a monthly meeting facilitated by the PRP Director the 3rd Wednesday of every month from 10am-12pm.

PRP Direct Care Staff, Male Bilingual

• Provide Individual and Family Therapy
• Ensure timely documentation in the practice management system
• Compliance with Key Performance Indicators such as Productivity, Meeting Attendance, Required Trainings, Quality Assurance Committees, and Agency Initiatives
• Monitor and record client progress with respect to treatment goals
• Complete biannual reassessments on assigned clients
• Refer client or family to needed supportive services as needed
• Modify treatment plans according to changes in client status
• Adhere to the practice standards and ethical guidelines established by the agency
• Maintain employee file with current documentation

Employee Therapist

Translator

• Provide verbal interpretation for therapists and Portuguese-speaking families during therapy sessions.
• Assist families with translation of individual treatment plans and updates to client status.
• Translate client progress to therapists based on measurable goals outlined in treatment and care plans.
• Administer Quarterly Consumer Satisfaction Surveys and document results.
• Offer interpretation support during family advocacy, crisis intervention, or other service-related meetings as needed.
• Submit accurate invoices and documentation of services rendered.
• Communicate any language or environmental barriers impacting client progress.
• Maintain confidentiality and adhere to all ethical standards and professional guidelines.
• Perform additional interpretation-related duties as assigned.

Portuguese Interpreter

IT Support

• Oversee the installation, maintenance, and upgrades of hardware, software, and networks to support clinic operations.
• Manage and troubleshoot EHR systems, ensuring compliance with healthcare regulations like HIPAA.
• Ensure system security and integrity through proper configurations, regular updates, and backups.
• Develop scalable IT solutions to support business growth, including new office locations and increased client load.
• Identify and implement AI solutions to improve patient care, administrative processes, and data analytics.
• Integrate healthcare-specific AI tools, such as natural language processing for clinical documentation or predictive analytics for service optimization.
• Customize AI solutions to meet the clinic’s workflows and challenges, focusing on cost-effective and impactful tools.
• Maintain compliance with healthcare IT standards, including HIPAA, CARF, COMAR and other regulations.
• Conduct regular audits of systems to ensure compliance and mitigate risks.
• Collaborate with external vendors and partners to maintain secure and compliant systems.
• Provide day-to-day IT support to clinicians and staff, resolving issues promptly to minimize disruptions.
• Train staff on effective use of healthcare IT tools, including EHR systems, AI solutions, and telehealth platforms.
• Lead IT-related projects, such as system migrations, AI solution rollouts, and security upgrades.
• Manage timelines, budgets, and vendor relationships to deliver projects successfully.

OMHC Director

Gambling Addiction Therapist – LMSW, LCSW, LGPC, LCPC

PRP Direct Care Staff, Male Bilingual

Employee Therapist

Portuguese Interpreter

IT Specialist, Healthcare, AI Experience