Sezzle

Chargeback Operations Analyst

Sezzle

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Junior

About the role

  • Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
  • Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
  • Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
  • Understand our systems and tools; investigate account patterns through data analysis.
  • Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
  • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
  • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
  • Handle escalations from internal and external stakeholders in a professional and efficient manner.

Requirements

  • Bachelor's degree from an accredited institution
  • Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents
  • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
  • Attention to detail and ability to multitask
  • Excellent problem-solving and analytical skills
  • Strong business judgment and communication skills
  • Ability to self-start and work with minimal supervision after training
  • Able to work through holidays
  • 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
  • Ideal candidate will be available to start within two weeks following an offer
Benefits
  • Health insurance
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisinvestigating fraudprocessing chargebacksresolving fraud incidentsidentifying patternsloss preventionreview methodologiesmultitaskingproblem-solvinganalytical skills
Soft Skills
attention to detailcommunication skillsbusiness judgmentself-startingability to work independentlyprofessionalismcollaborationadaptabilitytime managementescalation handling
Certifications
Bachelor's degree