Payment Operations Specialist, CMT Payouts
Flywire
Fraud Operations Analyst
Sezzle
contract
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 $1,500 - $2,000 per month
Job Level
Junior
About the role
- Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
- Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
- Understand our systems and tools; investigate account patterns through data analysis.
- Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.
Requirements
- Bachelor's degree from an accredited institution
- Minimum 1 year of experience in investigating and resolving fraud incidents
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Able to work through holidays
- Minimum GPA of 3.5 out of 4.0
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisfraud investigationmachine learningtransaction monitoringproblem-solvinganalytical skills
Soft skills
attention to detailmultitaskingbusiness judgmentcommunication skillsself-startingprofessionalism
Certifications
Bachelor's degree