SewerAI

Account Manager

SewerAI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 per year

About the role

  • Serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers
  • Ensure clients achieve measurable value, renew successfully, and expand their use of our platform
  • Blend relationship-building, strategic account planning, and technical fluency to deliver outcomes that matter
  • Work cross-functionally with Sales, Product, and Support to drive customer success and account growth
  • Contribute to scalable playbooks and processes that support long-term growth
  • Own customer relationships across a book of business (SMB, mid-market, and enterprise)
  • Drive renewals by ensuring customers achieve outcomes tied to SewerAI’s platform
  • Identify expansion opportunities and partner with Sales to grow accounts
  • Build executive champions by aligning platform capabilities with customer goals
  • Conduct QBRs and business reviews to reinforce value and uncover new use cases
  • Manage escalations and serve as a trusted advisor to senior stakeholders
  • Forecast risk and growth within accounts; maintain CRM accuracy
  • Collaborate with Sales, Product, and Support to remove blockers and ensure seamless customer experience
  • Help build playbooks and processes to scale account management

Requirements

  • 3–6+ years in Account Management, Customer Success, or related roles (SaaS or infrastructure strongly preferred)
  • Proven ability to drive renewals and account expansion with measurable growth
  • Strong relationship-building skills with both users and executive sponsors
  • Strategic thinker able to assess account health and prioritize actions effectively
  • Comfortable in fast-paced startup environments; thrives in ambiguity
  • Excellent communication skills — written, verbal, and presentation
Benefits
  • Medical, Dental, Vision, Basic Life, 401(k), and more
  • Unlimited PTO
  • Tools and resources to support success
  • Competitive compensation with high-growth potential
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSaaSInfrastructureCRM
Soft Skills
relationship-buildingstrategic thinkingcommunicationpresentationproblem-solving