Seven Corners, Inc.

General

• Manage a high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy.
• Respond to incoming calls from customers experiencing travel or medical emergencies, providing clear guidance through both the intake and coordination processes to ensure efficient and compassionate support.
• Arrange assistance services including but not limited to emergency evacuations, medical repatriations, hospital guarantee of payments, return of remains, pre-certifications
• Coordinate care with domestic and international hospitals on behalf of the customer.
• Work closely with external partners when arranging medically necessary transportation.
• Collaborate closely with our Customer Service, Claims Department, and Medical Directors to ensure optimal service and quality care for our customers.
• Handle confidential and proprietary information.

Global Assistance Coordinator

Case Coordinator

• Establish and maintain contact with hospital/facility case managers, social workers, nurses, discharge planners, and other clinical points of contact.
• Obtain clinical updates, treatment plan information, anticipated length of stay, discharge planning status, and barriers to discharge.
• Review available medical records and summarize relevant clinical information.
• Document clinical updates, communication attempts, discharge information, pending items, and next steps in designated systems.
• Communicate with prison medical teams when treatment plans, discharge needs, or care coordination questions require clarification.
• Support communication related to transfers, direct admissions, facility acceptance, and physician-to-physician coordination when appropriate.
• Collaborate with Correctional Account Coordinators, Account Managers, medical records teams, and other internal stakeholders to ensure accurate and timely case updates.
• Maintain current case information in AXIS, Salesforce, SharePoint, spreadsheets, and other designated platforms.
• Complete final documentation and case updates following discharge or transfer.
• Prepare and send weekly case management reports to designated prison contacts.
• Escalate clinical deterioration, unclear treatment plans, discharge barriers, communication gaps, or urgent concerns to management and appropriate stakeholders.

BOP Case Coordinator

Account Manager

• Schedule medical appointments.
• Coordinate health records and claims for inmates within institutional facilities.
• Ensure contractual compliance with operational service level agreements and contract requirements.
• Facilitate daily coordination of scheduling for patients and outside providers.