Manager, Provider Experience
Sevaro
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee and enhance provider experience from contract signing to scheduling
- Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance
- Conduct provider onboarding and training to ensure seamless integration
- Act as the primary liaison to address provider inquiries and concerns
- Leverage advanced technologies to streamline scheduling and anticipate provider needs
- Proactively resolve provider issues and adapt to emerging challenges in healthcare
- Develop communication and engagement strategies to keep providers informed and engaged
- Utilize provider feedback to improve operational processes and personalize interactions
- Regularly conduct provider satisfaction surveys and gather feedback to identify areas for improvement
- Collaborate with providers to address their inquiries, resolve issues, and facilitate communication between providers and relevant departments within the organization and with hospitals/clients
- Coordinate training sessions or resources to educate providers on our policies, procedures, and best practices
- Proactively identify and address provider concerns or challenges, working closely with cross-functional teams to find solutions
- Develop and execute strategies to enhance provider engagement by forming strong relationships
- Establish regular communication channels to keep providers informed about updates, changes, and opportunities within the organization
- Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued
- Use data-driven insights to develop action plans for improving provider experience
- Continuously evaluate and enhance operational processes related to provider interactions and service delivery
- Collaborate with other departments to streamline workflows and reduce friction points for providers
Requirements
- Bachelor’s degree in healthcare administration, business, or a related field
- Telemedicine experience
- Previous experience in provider relations, healthcare management, or a similar role
- Strong interpersonal and communication skills, with the ability to build and maintain positive relationships
- Data-driven decision-making and analytical skills
- Excellent organizational and project management abilities
- Problem-solving skills and the ability to handle conflicts effectively
- Proficiency in Microsoft Office and relevant software applications
- Ability to adapt to changing healthcare landscapes and industry trends.
Benefits
- Competitive salary with performance incentives
- Health, dental, and vision insurance
- 401(k) offering with company match
- 100 % remote role with technology package provided
- 15 days of PTO and paid holidays
- Generous stock equity offering
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-driven decision-makinganalytical skillsproject managementprovider onboardingprovider trainingprovider satisfaction surveysKPI analysisoperational process improvementtelemedicine experiencehealthcare management
Soft Skills
interpersonal skillscommunication skillsrelationship buildingorganizational skillsproblem-solving skillsconflict resolutionadaptabilityengagement strategiescollaborationproactive issue resolution