Sevaro

Customer Success Manager

• Serve as a reliable point of contact for day-to-day client support, scheduling coordination, and operational inquiries
• Assist senior client success leaders in executing client success plans, tracking milestones, and ensuring overall satisfaction
• Manage meeting logistics, action items, and documentation following client interactions
• Collect, analyze, and deliver client-specific performance and utilization reports
• Prepare materials for program reviews and client meetings to align with client goals
• Identify and escalate client concerns, ensuring timely resolution and loop closure
• Partner closely with Clinical, Operations, Product, and Quality teams to facilitate seamless service delivery
• Track and communicate updates, escalations, and resolutions across internal stakeholders
• Capture and share client feedback to advocate for client needs internally
• Support client onboarding and orientation in collaboration with the implementation team
• Track service commitments, contract milestones, and renewal timelines
• Maintain comprehensive internal documentation of account activities, client history, and success plans

Client Success Manager

Controller

• Own all aspects of accounting, controllership, cash/treasury management, and financial operations
• Ensure accurate financial reporting and compliance with US GAAP, regulatory requirements, and audit standards
• Oversee monthly, quarterly, and year-end close processes
• Develop and maintain internal controls, policies, and procedures
• Manage annual audits, tax filings, and SEC readiness initiatives
• Oversee corporate cash management and banking relationships
• Partner with CFO on capital markets activities
• Prepare Sevaro for IPO readiness and build SEC-compliant reporting processes
• Support budgeting, forecasting, and long-range planning alongside CFO
• Build and mentor a high-performing accounting and finance team

Controller – Director of Finance

Marketing

• Social Media Management: Create, schedule, and monitor posts across platforms; engage with followers and track performance metrics.
• Email Marketing: Build and manage email campaigns in HubSpot; segment audiences and optimize for engagement.
• Event Logistics: Coordinate marketing support for conferences, webinars, and other events; manage promotional materials and registration processes.
• Lead Generation: Assist in developing and executing strategies to attract and convert leads; track and report on campaign performance.
• Website Updates: Collaborate with internal teams and vendors to update website content, landing pages, and ensure brand consistency.
• External Partner Coordination: Maintain relationships with marketing vendors, agencies, and event partners; support collaboration and deliverables.
• Content Creation: Draft compelling copy for emails, social media, and other marketing materials.
• Marketing Operations: Support campaign execution, reporting, and cross-functional collaboration.

Marketing Coordinator

Director

• Build Sevaro’s outpatient neurology framework from concept through implementation.
• Develop staffing models, care pathways, patient engagement workflows, and quality standards.
• Partner closely with the COO, clinical leaders, IT, Product, and Business Development teams.
• Engage directly with hospitals and health systems to assess needs and design tailored outpatient programs.
• Deliver measurable clinical value, patient satisfaction, and operational performance.
• Lead creative approaches to virtual neurology using AI, digital health tools, and remote monitoring platforms.
• Establish success metrics, clinical standards, and documentation integrity.
• Recruit, onboard, and mentor a multidisciplinary team as the program scales.

Director of Outpatient Neurology Services

Engineering Manager

• Define and drive the engineering vision, strategy, and roadmap in alignment with product and organizational goals.
• Oversee engineering across provider experience, hospital systems, clinical quality, scheduling, licensing & credentialing, and internal operations.
• Lead adoption of DevOps, CI/CD, and infrastructure-as-code practices for rapid and reliable releases.
• Establish engineering standards, best practices, and architecture principles to ensure scalability, security, and maintainability.
• Champion the use of AI-driven development tools (e.g., code assistants, automated QA, intelligent CI/CD) to accelerate delivery and improve quality.
• Ensure end-to-end ownership and delivery of high-quality software across web, mobile, and internal tools.
• Drive close collaboration with Product, Data & AI, and Clinical teams to define requirements and ship impactful solutions.
• Oversee the full product lifecycle: prototyping, development, testing, release, and ongoing maintenance.
• Lead the development of video communication solutions (e.g., video carts for patient consultation, mobile apps with real-time calling and chat functionality).
• Ensure implementation of federated single sign-on (SSO) applications to enable secure and seamless access across platforms.
• Leverage AI-powered tools to accelerate prototyping, debugging, testing, and deployment.
• Build, mentor, and scale a high-performing, distributed engineering organization (U.S.-based and offshore).
• Define career development paths and foster a culture of ownership, excellence, and accountability.
• Partner with HR and recruiting to attract top engineering talent aligned with the company’s mission.
• Provide coaching and mentorship to engineering leaders and tech leads.
• Stay engaged with code, architecture reviews, and key technical tradeoffs.
• Encourage experimentation with emerging tools, frameworks, and AI-powered engineering workflows.
• Drive adoption of strong practices in testing, observability, security, and performance optimization.
• Ensure best-in-class developer productivity through modern workflows, automation, and infrastructure.
• Represent engineering at the executive leadership level, aligning priorities across functions.
• Partner with Product and Data & AI leadership to align strategy, foundations, and innovation.
• Clearly communicate engineering priorities, challenges, and successes to both technical and non-technical stakeholders.
• Serve as a visible technical leader in the healthcare innovation space.

VP of Engineering

IT Support

• Lead Sevaro’s IT support operations and oversee all aspects of help desk performance, system administration, and technical troubleshooting.
• Manage and mentor IT support specialists, fostering a culture of accountability, service excellence, and continuous improvement.
• Oversee the configuration, deployment, and lifecycle management of IT assets including laptops, telehealth devices, and network infrastructure.
• Serve as the primary escalation point for technical issues impacting internal teams or clinical systems.
• Collaborate with engineering, implementation, and clinical teams to ensure technology readiness and reliability for telehealth service delivery.
• Establish and maintain IT policies, standard operating procedures, and documentation to support scalability and compliance.
• Monitor system performance, security, and uptime, ensuring proactive incident response and issue prevention.
• Partner with leadership to plan and execute IT projects that enhance operational efficiency and user experience.

IT Support Manager

Paralegal

• Draft, review, and format legal documents, agreements, and correspondence.
• Maintain organized records of contracts, filings, and compliance materials.
• Conduct legal and regulatory research under the supervision of counsel.
• Assist with contract lifecycle activities (renewals, amendments, signatures).
• Support corporate governance tasks and compliance reporting.
• Coordinate with internal teams and external counsel/partners.
• Uphold secure handling of confidential information and company data.

Clinical Operations

• Manages project plans and related documents for telehealth program implementations.
• Communicates with key project stakeholders on details and deliverables.
• Manages multiple implementation projects simultaneously.
• Maintain detailed project management documentation and workflows and provide detailed reports of project progress to the internal leadership team.
• Schedule and coordinate onsite implementation visits to hospitals in accordance with Sevaro’s goals and objectives.
• Review all case logs for accuracy with same-day communication to providers.
• Review all issues daily and report back with same-day communication to hospital stroke coordinator.
• Review all thrombolytic cases from day prior for DTN time, delays, PI opportunities, if DTN >45, start RCA and inform hospital SC the same day.
• Manage any documentation requests from hospitals and notify providers with same-day notification.
• Schedule monthly quality meetings with hospitals to close the loop on all requests for QI.
• Ensure any hospital concerns/issues/case review are escalated appropriately for physician review and discussed in as close as real time as possible with hospital staff with action plan and resolution.
• Huddle with Regional Stroke Director daily in morning to discuss any quality concerns as needed.
• Monthly stroke data reported per site, per provider, company wide.
• Participate in hospital stroke committee meetings.
• Participate in hospital education/trainings.
• Arrange for hospital education lectures.
• Arrange for Sevaro Education Series.
• Obtain monthly case studies.
• Participate in pre-implementation process/weekly meeting with new hospitals onboarding.
• Create standard work documents/protocols.
• Assist with updating and creating clinical practice guidelines.
• Review of stroke alert protocols/order sets.
• Facilitate mock drills at sites.
• Owns the day-to-day operational relationship with Sevaro’s physicians through their Sevaro career.
• Acts as primary contact for all physician questions, concerns, and needs. Escalating issues and delegating tasks as necessary.
• Owns the day-to-day operational relationship with Sevaro’s hospital partners from the point contract signing to.
• Telehealth program implementation and onward.
• Acts as the primary contact for all hospital partner operational questions, concerns, and needs. Escalating issues and delegating tasks as necessary.
• Schedule and coordinate onsite quality and/or service expansion visits to hospitals in accordance with Sevaro’s goals and objects.
• Collaborate with medical professionals and hospital personnel to understand patient needs and tailor our programs to meet those needs effectively.
• Provide educational materials and resources to hospital partners ensuring they are informed about Sevaro’s available support and services.

Manager, Clinical Operations and Quality

Account Manager

• Develop and nurture high-impact relationships with key stakeholders at partner hospitals and health systems.
• Serve as a clinical subject matter expert and trusted liaison to hospital leadership and clinical teams.
• Lead a consultative, technology-focused sales approach to secure new hospital partnerships.
• Manage the contracting and onboarding process for new partners.
• Collaborate cross-functionally with Sevaro’s clinical, implementation, and executive teams to ensure smooth program deployment and sustained partnership success.
• Identify growth opportunities within existing accounts and propose innovative, tech-enabled service enhancements.
• Translate Sevaro’s technology-driven solutions into clear, compelling benefits for clinical and administrative audiences.
• Represent Sevaro at industry events, conferences, and partner meetings as needed.
• Ensure alignment between partner goals and Sevaro’s mission, maintaining exceptional client satisfaction.