Vice President of Client Experience
Setton Industries Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $220,000 - $250,000 per year
Job Level
About the role
- Shape how clients experience Scorpion from day one through long term partnership.
- Identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step.
- Turn client insight into action and help the organization operate as one connected, client focused system.
- Lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations.
- Influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field—or equivalent practical experience.
- Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.
- 10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.
- 5+ years of experience leading and developing high performing CX focused teams within complex organizations.
- Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.
- Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.
- Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.
- Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.
- Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.
Benefits
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client experience strategycustomer lifecycle strategyclient facing functionsCustomer SuccessAccount ManagementProfessional Servicesclient experience frameworksstrategic narrativesdata synthesisenterprise alignment
Soft Skills
leadershipinfluencecollaborationcommunicationproblem solvingteam developmenttrust buildingownershipbehavior changepresentation skills
Certifications
Bachelor’s degreeMaster of Business AdministrationHuman Centered DesignOrganizational Leadership