SESTEK

Customer Success Manager

SESTEK

full-time

Posted on:

Location Type: Hybrid

Location: Istanbul • Turkey

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About the role

  • Act as the primary point of contact for corporate clients
  • Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
  • Collaborate with internal teams to optimize the customer experience
  • Leverage company expertise to provide strategic recommendations and deliver personalized experiences
  • Work closely with business units to enhance customer satisfaction and engagement
  • Monitor key performance metrics and drive customer retention and loyalty
  • Analyze business needs and design the best solutions within Sestek products
  • Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions
  • Design and optimize customer journeys for AI Agents

Requirements

  • Minimum 6 years of experience in customer success, user experience, or related field
  • Excellent communication and problem-solving skills
  • Proven ability to manage multiple clients and prioritize tasks effectively
  • Fluency in English and Turkish (additional languages are a plus)
  • Experience with AI, voice/chatbot solutions is a plus
  • A proactive, results-oriented mindset with a strong sense of ownership
  • Strong presentation and storytelling skills
Benefits
  • Private health insurance
  • Meal card
  • Transportation allowance
  • Monthly budget for external activities with colleagues
  • Incentive for graduate and postgraduate studies
  • Training opportunities for technical and personal development
  • Support for certificate programs related to the field of profession
  • Birthday celebrations
  • Parties
  • Happy hours
  • “Welcome to Spring/Fall” events
  • Breakfast and healthy snacks at the office all day long
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successuser experienceAIvoice solutionschatbot solutionsproblem-solvingpresentation skillsstorytelling
Soft Skills
communicationproactive mindsetresults-orientedownershipclient managementtask prioritization