Deliver consistently exceptional service to internal and external customers
Serve as the primary point of contact for returns, exchanges, and warranty claims
Assist customers at the counter and via phone with orders, quotes, and inquiries
Communicate proactively with branch and corporate teams to resolve issues fast
Triage and qualify inbound leads (calls, counter, email, web, referrals)
Route opportunities quickly and accurately to the right salesperson
Maintain disciplined CRM/ERP records—notes, next steps, stages, and follow-ups
Drive daily and weekly follow-up cadences to reduce lead leakage
Support onboarding and coordinate vendor trainings at the branch level
Pick, pack, ship, receive, and stock inventory accurately and efficiently

Requirements

High school diploma or equivalent
Strong written and verbal communication skills
Solid time management and organizational skills
Proficiency with Microsoft Office and ERP/CRM systems
Some college or associate degree (business, communications, or related field) preferred
Certifications in customer service, inventory management, or ERP systems preferred

Benefits

Competitive compensation: market-aligned salary + performance incentives
Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
Health benefits: affordable medical, dental, and vision plans
Career growth: ongoing development, advancement opportunities, and a promote-from-within culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemsERP systemsinventory managementorder processingreturns processingwarranty claims handlinglead qualificationshippingstock managementcustomer service

Soft Skills

communication skillstime managementorganizational skillscustomer service orientationproblem-solvingproactive communicationteam collaborationattention to detailfollow-uptraining coordination

Certifications

customer service certificationinventory management certificationERP systems certification