SES - Security Equipment Supply

Manager

• Manage all areas of branch operations
• Maintain or exceed high SES standards for customer service
• Report variances in customer service levels
• Develop vendor & representative relations
• Strategize with the Sales Manager and Marketing Department for a go to market approach
• Prospect new customers
• Support branch growth

Branch Manager

• Manage all areas of branch operations
• Maintain or exceed the high SES standards for customer service
• Work in tandem with Sales Manager in developing better vendor & representative relations, setting up customer and employee trainings and counter days
• Strategize with the Sales Manager and Marketing Department for a go to market approach
• Promote an environment of growth for SES and for our customers
• Prospect new customers, including visits outside of the branch to discuss business with potential SES customers
• Support others in the branch in pursuit of growth for our business
• Focus on meeting key performance metrics
• Achieve branch sales goals as set by the Sales Manager
• Work in conjunction with the corporate office in the areas of recruiting, hiring, on-boarding, training, and development of Branch Personnel.
• Maintain quality control and inventory health
• Oversee daily stocking / merchandising of the showroom

People Operations

• Lead and execute People & Culture strategies aligned with company goals.
• Oversee recruiting, onboarding, development, and performance management.
• Build and promote programs that drive engagement, compensation, and recognition.
• Serve as a trusted advisor to leaders while protecting the business and advocating for employees.
• Ensure compliance, manage risk, and standardize HR processes with scalability in mind.
• Lead, develop, and inspire a small HR team and external partners.

Senior Manager, People & Culture

Customer Support

• Deliver consistently exceptional service to internal and external customers
• Serve as the primary point of contact for returns, exchanges, and warranty claims
• Assist customers at the counter and via phone with orders, quotes, and inquiries
• Communicate proactively with branch and corporate teams to resolve issues fast
• Triage and qualify inbound leads (calls, counter, email, web, referrals)
• Route opportunities quickly and accurately to the right salesperson
• Maintain disciplined CRM/ERP records—notes, next steps, stages, and follow-ups
• Drive daily and weekly follow-up cadences to reduce lead leakage
• Support onboarding and coordinate vendor trainings at the branch level
• Pick, pack, ship, receive, and stock inventory accurately and efficiently

Customer Experience Associate

• Deliver consistently exceptional service to internal and external customers
• Serve as the primary point of contact for returns, exchanges, and warranty claims
• Assist customers at the counter and via phone with orders, quotes, and inquiries
• Communicate proactively with branch and corporate teams to resolve issues fast
• Triage and qualify inbound leads (calls, counter, email, web, referrals)
• Maintain disciplined CRM/ERP records—notes, next steps, stages, and follow-ups
• Drive daily and weekly follow-up cadences to reduce lead leakage
• Prepare clean, complete quote packages and track progress through conversion
• Standardize quote and order handoffs to protect margin and accuracy
• Maintain up-to-date sales tools, product materials, and vendor documentation
• Support onboarding and coordinate vendor trainings at the branch level
• Track enablement metrics and identify friction points—then suggest fixes
• Pick, pack, ship, receive, and stock inventory accurately and efficiently
• Maintain an organized, safe showroom and warehouse environment
• Step in seamlessly during absences to keep operations moving