SERVPRO

Customer Success Technical Specialist

SERVPRO

full-time

Posted on:

Location Type: Remote

Location: Iowa • United States

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About the role

  • Augmenting the implementation process by providing technical support and customer training.
  • Assisting customers with Microsoft Entra ID Sync, SSO setup, and other technical tasks.
  • Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform.
  • Owning and taking responsibility for product testing in cooperation with our product development team.
  • Troubleshooting and logging customer support requests.
  • Prioritizing and escalating issues when needed.
  • Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns.
  • Providing technical support and training for our Partners.
  • Being a Pinnacle Series SME.

Requirements

  • Associate or bachelor’s degree.
  • Technical support experience, 1-3 years.
  • Customer-facing training experience.
  • General IT knowledge.
  • Ability to support multiple customers and implementation projects simultaneously.
  • Exceptional communication and presentation skills.
  • High energy and positive attitude.
  • Ability to perform in a deadline-oriented work environment.
  • Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken.
  • Ability to work independently as a self-starter.
  • Proficient with Microsoft products.
Benefits
  • Flexible hours and schedule–due to global nature of company, all support roles should expect calls and remote meetings early mornings and/or late evenings.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer trainingMicrosoft Entra ID SyncSSO setupproduct testingtroubleshootinggeneral IT knowledge
Soft Skills
exceptional communication skillspresentation skillsstrong organizational skillsattention to detailability to work independentlyself-starterhigh energypositive attitudeability to prioritizeability to recognize customer concerns
Certifications
associate degreebachelor's degree