Franchise Business Consultant
SERVPRO
full-time
Posted on:
Location Type: Office
Location: Washington • United States
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About the role
- The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development.
- Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards.
- The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.
- You will Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
- These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
- Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
- Revenue Growth: Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPROs continued track record of competitive performance.
- Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
- Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations.
- Utilize financial data to analyze key metrics while planning immediate and long-term goals.
- Management Development: Provide assistance and consultation regarding improving owners skill sets in coaching, mentoring, accountability, management, and management development.
- Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability.
- Assist each assigned owner by monitoring their employees developmental processes as needed.
- Keep Regional Director of Operations informed and provide weekly production updates.
- Document franchise consultation activities within Salesforce.
- Remain current on new technology as it relates to cleaning and restoration best practices.
- Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
- Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
- Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
- Answer general business operation and development questions.
- Control and manage individual expense reports in accordance with company travel policy.
- Maximize revenues and document the individual plan to improve each franchise.
- Help franchise owners by engaging in inter-office collaboration and mentorship.
- Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO Brand.
- Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
- Provide headquarters with franchise feedback and support other SERVPRO divisions as needed.
Requirements
- Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
- English language fluency required.
- Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
- Must have "the Passion to Serve" franchisees through consultative skills.
- Ability to present and speak professionally to large groups.
- Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
- A thorough understanding of the SERVPRO Operating System.
- A thorough understanding of SERVPRO Stages of Development.
- An understanding of financial statements, QuickBooks Online, and general business practices.
- A complete understanding of training venues, resources, and programs.
- Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital.
- Professional positive attitude for franchisees, team members, and colleagues is essential.
- Proven competence in the areas of leadership and academics.
- Ability to work collaboratively with others and fully engage is special projects.
- Ongoing effort to increase knowledge of our industry and support of the brand.
Benefits
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consultationcustomer servicerevenue growthprofitability analysisfinancial trend analysiscashflow analysistraining developmentKPM monitoringfranchise operations assessmentproject management
Soft Skills
communicationleadershipmentoringcoachingtime managementcollaborationprofessionalismadaptabilityproblem-solvinginterpersonal skills