Servomex

Customer Support

• Own the End-to-End Customer Journey
• Lead and optimise critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs—ensuring accuracy, efficiency, and compliance at every step.
• Enable Sales Success
• Ensure all leads are contacted within 24 hours and fully qualified
• Prepare opportunities in Salesforce with complete commercial and technical insights
• Coordinate and schedule consultations seamlessly with Sales teams
• Drive Data Integrity & Compliance
• Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance
• Manage vendor qualification processes and customer portal requirements
• Strengthen Commercial Governance
• Oversee high-quality, technically accurate quotations across all product lines
• Ensure adherence to pricing, legal, export, and financial policies
• Act as escalation point for complex or high-risk enquiries
• Deliver Operational Excellence
• Lead order processing with a focus on 'clean orders' and right-first-time delivery
• Partner closely with customers, Sales, and factories to ensure smooth fulfilment
• Ensure timely, accurate invoicing to support cash flow
• Support After-Sales Experience
• Oversee RMA processes and customer returns
• Ensure customers are fully supported throughout service interactions
• Lead & Develop a High-Performing Team
• Coach and grow a team with strong technical and commercial capability
• Drive performance against SLAs and KPIs
• Champion continuous improvement and step into workflows where needed

Technical Quotations, Customer Service Manager