Technical Quotations, Customer Service Manager

Servomex

Technical Quotations & Customer Service Manager at Servomex responsible for customer-facing operations across the order-to-cash lifecycle. Leading a team to deliver exceptional service to global customers while ensuring compliance and efficiency.

Posted 5/16/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the End-to-End Customer Journey
Lead and optimise critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs—ensuring accuracy, efficiency, and compliance at every step.
Enable Sales Success
Ensure all leads are contacted within 24 hours and fully qualified
Prepare opportunities in Salesforce with complete commercial and technical insights
Coordinate and schedule consultations seamlessly with Sales teams
Drive Data Integrity & Compliance
Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance
Manage vendor qualification processes and customer portal requirements
Strengthen Commercial Governance
Oversee high-quality, technically accurate quotations across all product lines
Ensure adherence to pricing, legal, export, and financial policies
Act as escalation point for complex or high-risk enquiries
Deliver Operational Excellence
Lead order processing with a focus on 'clean orders' and right-first-time delivery
Partner closely with customers, Sales, and factories to ensure smooth fulfilment
Ensure timely, accurate invoicing to support cash flow
Support After-Sales Experience
Oversee RMA processes and customer returns
Ensure customers are fully supported throughout service interactions
Lead & Develop a High-Performing Team
Coach and grow a team with strong technical and commercial capability
Drive performance against SLAs and KPIs
Champion continuous improvement and step into workflows where needed

Requirements

What you’ll need

Experience leading a technical quotations, pre-sales, customer service, or order-to-cash function within an industrial or engineered solutions environment.
Strong technical literacy with the ability to assess risk, challenge assumptions, and manage complex enquiries.
Demonstrated ownership of commercial governance, including pricing discipline and policy adherence.
Proven people management capability, with experience developing team technical and commercial competence.
Experience supporting field sales, service management, channel partners, and customers across the quotation creation and order processing workstreams.
Strong process discipline, attention to detail, and confidence using CRM and ERP systems (Salesforce and SAP preferred).
Ability to balance high standards of customer service with commercial discipline and operational control.

Benefits

Comp & perks

Health, Dental, Vision, Life & Long-term Disability Insurance (from month 1)
3 weeks PTO + 11 holidays + 2 floating holidays
2 paid volunteering days
401(k) with company match
Discretionary bonus
Annual performance review
Structured career development and talent management
Employee wellbeing program
Professional subscriptions support
Referral scheme, long service awards & global recognition
Regular company events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lead validationcustomer setupquotationsorder processinginvoicingRMA processesdata integritycommercial governancepricing disciplineperformance management

Soft Skills

team leadershipcoachingattention to detailcustomer serviceprocess disciplinerisk assessmentproblem-solvingcommunicationcontinuous improvementcollaboration