SERVIEW

Service Management Consultant – ITSM, ESM

SERVIEW

full-time

Posted on:

Location Type: Hybrid

Location: Bad Homburg • Germany

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Tech Stack

ITSM

About the role

  • Consulting on the design, implementation and optimization of ITSM and ESM processes according to ITIL® and other best practices, and executing ITSM and ESM projects
  • Tool advisory and integration: supporting the selection, implementation and optimization of service management platforms
  • Designing service-oriented structures in IT and other business functions (e.g., HR, Finance, Facility Management)
  • Knowledge transfer: delivering trainings, workshops and coaching
  • Strategic support for transformation processes
  • Close collaboration with stakeholders at all levels
  • Active knowledge sharing with colleagues and continuous professional development

Requirements

  • Solid professional experience in consulting within IT Service Management and/or Enterprise Service Management
  • Knowledge of ITIL® (ideally certified) and, preferably, other frameworks such as Scrum, DevOps, PRINCE2®, etc.
  • Ability to quickly understand client needs and develop tailored solutions
  • Confident presence and strong communication skills at all levels
  • Experience conducting workshops, trainings or presentations
  • Very good German and English skills
  • Willingness to travel within Germany
Benefits
  • Permanent employment with an attractive fixed salary
  • 30 days' vacation – plus Christmas Eve and New Year's Eve off
  • Comprehensive mobility package (e.g., company car or BahnCard 100)
  • Access to the SIMBA benefits portal: non-cash benefits, JobRad (bike leasing), car subscriptions, electronics leasing, mobile phone plans, health offers, discounts and more
  • Company pension plan with a 20% employer contribution
  • Nationwide project work & remote work – modern, hybrid, flexible
  • Individual development: trainings, certifications and room for your own projects
  • An inspiring environment with passionate colleagues and a genuine team culture
  • Creative freedom for your ideas and initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementEnterprise Service ManagementITILScrumDevOpsPRINCE2service management platformsprocess optimizationdesigning service-oriented structuresknowledge transfer
Soft Skills
strong communication skillsability to understand client needstailored solutions developmentconducting workshopstraining deliverycollaboration with stakeholdersactive knowledge sharingcontinuous professional developmentconfident presencewillingness to travel
Certifications
ITIL certification