SERVIEW

Sales

• You position SERVIEW with companies as a long-term partner for education and training in IT management.
• You show companies how to develop their employees in a targeted and sustainable way through certifications and training programs.
• You clarify which certifications (e.g. ITIL, PRINCE2, ISO 27001/42001, Scrum) are appropriate for different career paths.
• You develop tailored learning and certification strategies together with customers.
• You do not pursue short-term one-off contracts, but build sustainable partnerships.

Sales Manager – Training Solutions

Consultant

• Consulting on the design, implementation and optimization of ITSM and ESM processes according to ITIL® and other best practices, and executing ITSM and ESM projects
• Tool advisory and integration: supporting the selection, implementation and optimization of service management platforms
• Designing service-oriented structures in IT and other business functions (e.g., HR, Finance, Facility Management)
• Knowledge transfer: delivering trainings, workshops and coaching
• Strategic support for transformation processes
• Close collaboration with stakeholders at all levels
• Active knowledge sharing with colleagues and continuous professional development

Service Management Consultant – ITSM, ESM

Account Manager

• You position SERVIEW with companies as a long-term partner for training and professional development in IT management.
• You show companies how to develop their employees in a targeted and sustainable way through certifications and training programs.
• You clarify which certifications (e.g., ITIL, PRINCE2, ISO 27001/42001, Scrum) are appropriate for different career paths.
• You develop tailored learning and certification strategies together with customers.

Account Manager – Training Solutions

Counselor

• Inspire participants through in-person, live-online, or hybrid training formats
• Teach new knowledge with enthusiasm and structured methods
• Analyze customer needs and implement improvement opportunities
• Develop and optimize business processes and coach teams or individual employees

Trainer and Consultant

• Support our clients in developing IT strategies and roadmaps that optimally support their business objectives.
• Advise on the selection and implementation of ITSM tools, including requirements management, tool integration, and automation.
• Analyze, design, and optimize IT service processes according to ITIL® standards and other best practices.
• Support change management activities to ensure successful implementation and adoption of new ITSM solutions.
• Work closely with our clients to understand their requirements and develop optimal solutions.
• Conduct training sessions and workshops on IT Service Management topics to expand clients' knowledge and capabilities.
• Continuously expand your own expertise and engage in active knowledge exchange with colleagues.

IT Service Management Consultant

• You support your clients over the long term, drive change, and optimize the use of proven best practices such as Scrum, ITIL®, PRINCE2®, DevOps, or COBIT®.
• You analyze client requirements and identify opportunities for improvement.
• You help implement optimal cross-process alignment and confidently advocate for an agile, lean, and reliable IT.
• You develop and optimize business processes, contribute your ideas, and coach teams as well as individual employees.
• In your projects, you contribute to our clients' business success with passion and expertise.

Sales Manager – Training Solutions

Service Management Consultant – ITSM, ESM

Account Manager – Training Solutions

Trainer and Consultant

IT Service Management Consultant

IT Management Consultant – Scrum, ITIL®, PRINCE2®