ServiceTrade

Project Services Manager

ServiceTrade

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Tech Stack

SQL

About the role

  • Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects.
  • Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value.
  • AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes.
  • Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects.
  • Manage a hybrid team of remote and in-office employees.
  • Mentor and coach employees to prepare for career advancement.
  • Maintain an open door policy for feedback and keep the team engaged.
  • Discuss performance regularly with your team members.
  • Serve as an escalation resource for your team and customers.
  • Build and improve processes that support customer optimization and long-term adoption.
  • Manage customer-facing technical resources, processes, and systems.
  • Own project assignment for your team.
  • Work with other departments and teams to continuously improve the customer journey.
  • Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs.
  • Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.

Requirements

  • B.A. or B.S. degree with 5+ years of customer service or consulting experience and 2+ years of management/leadership experience.
  • Strong understanding of SQL, data manipulation, data management, Google Sheets and/or Microsoft Excel.
  • Strong understanding of business intelligence (BI) principles, reporting, and dashboard development.
  • Experience with process automation and system integration using APIs.
  • Strong Project Management skills, including scoping and estimation.
  • Applied AI Proficiency: Demonstrated ability to leverage AI tools (e.g., LLMs, copilots, automation agents) to accelerate content creation, data analysis, and workflow optimization.
  • AI Curiosity & Engagement: Proactive approach to learning and experimenting with emerging AI technologies to identify new opportunities for service delivery improvement.
  • Data Readiness for AI: Understanding of the data structure, quality, and governance required to support effective AI implementation and automation.
Benefits
  • Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
  • Dental and Vision through Unum
  • Flexible Spending Account and Dependant Care Account
  • Company-paid Life insurance, STD and LTD
  • Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
  • 401(k) with up to 3% employer match and NO vesting period
  • Flexible PTO policy
  • 10 company holidays
  • Parental Leave
  • Paid Time Off for Volunteering
  • Employee Reimbursement Program to use for well-being, technology and/or professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata manipulationdata managementbusiness intelligencereportingdashboard developmentprocess automationsystem integrationAPIsproject management
Soft Skills
leadershipmentoringcoachingcommunicationteam engagementperformance managementcustomer servicecollaborationproblem-solvingadaptability