Technical Solutions Specialist
ServiceTitan
full-time
Posted on:
Location Type: Hybrid
Location: St. Louis • Montana • United States
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About the role
- Provide escalated technical support and troubleshooting of client issues to pinpoint cause, establish reproducible conditions, and clearly and succinctly document scenarios
- Closely communicate and work with the development team as well as other area of Client Services on escalated client issues
- Provide timely feedback cross-departmentally on reporting product design and functionality issues
- Strong problem-solving and analytical skills
- Ensure critical escalated issues are quickly and accurately prioritized and resolved to meet SLA requirements
- Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release
- Design report layout(s), define parameters that allow users to build their own custom report
- Design and create monthly reporting needs for both client and internal AspireCare reporting
- Create accounts for new clients and work with clients to ensure that initial data load into the system conforms to necessary accuracy standards
- Provide mentoring, training, expertise, and knowledge transfer to AspireCare Specialists in the advanced operation of AspireCare and system concepts
- Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues
- Maintain clear, concise communication with clients and within the organization
- Foster a spirit of teamwork and unity among team members that enables each employee, the AspireCare team, and the organization to succeed
- Receive and place calls to Merchant, Partners and internal resources as an escalation for Care Services
- Contribute to testing, development of training materials, Methods of Procedures (MOPs), and Standard Operating Procedures (SOPs)
- Assist with projects as needed
- Limited to no travel is expected
Requirements
- Bachelor’s Degree or equivalent experience required
- Minimum 2 years of experience in client facing or account management role
- Experience with a report writing tool such as Report Designer, Crystal, or Microsoft Access
- Experience with structured query language and relational databases including writing select and join queries formatting/writing Stored Procedure
- Knowledge of SSMS SQL preferred
- Atlassian (JIRA) platform knowledge is preferred
- Familiarity with C#, HTML, VBA scripting, and software analysis preferred
- Strong teamwork and collaboration skills
- Excellent analytical and problem-solving skills
- Excellent communication skills working with all levels of an organization
- Understanding of Ai tools
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF ), surrogacy, and adoption reimbursement , on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
report writingstructured query languagerelational databasesSQLC#HTMLVBA scriptingsoftware analysisreport designdata accuracy
Soft Skills
problem-solvinganalytical skillsteamworkcollaborationcommunicationmentoringtrainingknowledge transferindependenceprioritization