Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices
Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
Support customers through change management by guiding adoption and future-state design
Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
Provide architectural guidance to Sales during complex pre-sales or upsell motions
Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities
Create and maintain solution documentation, diagrams, and decision logs
Ensure solutions are scalable, supportable, and aligned with internal standards
Identify risks early and proactively recommend mitigation strategies

Requirements

5+ years of experience in Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
Experience designing and supporting SaaS platforms with complex business logic
Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
Proven ability to translate business needs into technical solutions
Excellent communication skills with both technical and non-technical stakeholders.
Hands-on experience with ServiceTitan (implementation, configuration, or administration) preferred
Experience with ERP / FSM systems
API-based integrations
Accounting systems (QuickBooks, Sage, NetSuite)
Background in customer success, professional services, or enterprise SaaS
Familiarity with data modeling, reporting, and analytics concepts

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Solutions ArchitectureTechnical ConsultingSystems DesignImplementationSaaS platformsAPI-based integrationsData modelingReportingAnalyticsServiceTitan

Soft Skills

CommunicationStakeholder managementChange managementTrust buildingRisk identificationRecommendation articulationCollaborationTechnical discoveryProblem-solvingDocumentation