ServiceTitan

Technical Support Specialist

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $19 - $26 per hour

About the role

  • Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
  • Become a product expert and develop creative solutions and workflows that best meet customer needs.
  • Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
  • Champion customer needs by sharing feedback and concerns with internal stakeholders.

Requirements

  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
  • Self-motivated and able to master complex software.
  • An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.
  • Quickbooks/accounting knowledge a plus.
Benefits
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solvingsoftware masteryQuickbooksaccounting knowledge
Soft Skills
empathypatienceconfidencehumorinterpersonal skillsadaptabilityself-motivationcritical thinking