ServiceTitan

Senior Product Manager, Identity and User Management

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$132,200 - CA$182,200 per year

Job Level

About the role

  • Create, articulate, evangelize, champion, and execute the vision for Identity and User Management.
  • Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs.
  • Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management.
  • Lead the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market.
  • Collaborate closely with engineering, security, and UX to design and deliver scalable, high-quality solutions.
  • Communicate and mitigate risks effectively to ensure successful objective attainment.

Requirements

  • 5+ years of relevant experience with at least 3 years in a product management role preferably in B2B SaaS.
  • Proven experience integrating IAM solutions with complex, distributed systems and/or cybersecurity and anomaly detection.
  • Strong understanding of authentication, authorization, access governance, segregation of duties, recertification, and privileged identity management concepts.
  • Familiar with standards and tools such as SCIM, OpenID Connect, SAML, Azure, and have knowledge of main Identity Providers (Okta, Entra ID, etc.).
  • Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions.
  • Bachelor’s degree required; advanced degree (MBA or technical MS) a plus.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Company-paid medical, dental, and vision for you and your dependents.
  • RSP match.
  • Employee assistance program.
  • Parental leave and support.
  • Up to $20k in adoption reimbursement.
  • On demand maternity support through Maven Maternity.
  • Free breast milk shipping through Maven Milk.
  • Financial planning tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementidentity lifecycle managementauthenticationauthorizationaccess governancesegregation of dutiesrecertificationprivileged identity managementmarket researchproduct development lifecycle
Soft Skills
communicationrisk mitigationempathystakeholder managementalignment
Certifications
Bachelor's degreeMBAtechnical MS