ServiceTitan

Senior Account Executive – Virtual Agent

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $133,800 per year

Job Level

Senior

About the role

  • Foster & build relationships with Enterprise and Strategic customers pre and post-sale.
  • Outreach to educate customers on Virtual Agents.
  • Leading discovery calls, collecting requirements, conducting product demonstrations.
  • Negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization.
  • Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs.
  • Become the voice of the customer and work with Product Management to incorporate customer feedback.
  • Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts.
  • Track and measure business impact and report out to cross-functional stakeholders.

Requirements

  • ~5-6 years of experience in sales, account management, and/or solution engineering roles.
  • Proven ability to manage both Enterprise and Franchise level initiatives.
  • Understanding of SaaS subscription models preferred (connection to the home services industry a plus).
  • Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition.
  • Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment.
  • Ability/experience being in a quota driven environment.
  • Creativity and ability to run with minimal direction in an ambiguous environment.
  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program.
  • Leadership training for Titans at all levels.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
  • FSA and HSA.
  • 401k match.
  • Telehealth options including memberships to One Medical.
  • Parental leave and support.
  • Up to $20k in fertility services (i.e. IUI and IVF).
  • Surrogacy and adoption reimbursement.
  • On demand maternity support through Maven Maternity.
  • Free breast milk shipping through Maven Milk.
  • Pet insurance.
  • Legal advisory services.
  • Financial planning tools.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salesaccount managementsolution engineeringSaaS subscription modelsproduct demonstrationstroubleshootingconfigurationreturn on investmentnegotiatingonboarding
Soft skills
relationship buildingcross-functional communicationcreativityproblem-solvingcustomer advocacyadaptabilitystakeholder engagementrequirement gatheringvalue proposition communicationdriving adoption