ServiceTitan

Manager, Customer Account Executives

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $134,400 - $143,800 per year

About the role

  • Manage the Pro Account Executives on objective and performance achievement
  • Monitor the full Pro Product sales cycle from prospecting through close
  • Shape and implement sales strategy and processes
  • Provide accurate weekly forecasts to sales leadership
  • Serve as a mentor for your team and be a steward of the ServiceTitan organization
  • Motivate, incent, and recognize team members to encourage top performance
  • Recruit, interview, and onboard new team members
  • Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
  • Partner with cross-functional teams to ensure customer success
  • Partner with product marketing on market feedback and influence product roadmap
  • Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
  • Be the go-to-lead on new features adoption in an advocate/consultative approach
  • Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions
  • Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership
  • Help evaluate new technologies and programs to drive superior performance

Requirements

  • Direct account executive and/or account manager quota-carrying experience
  • 2+ years related sales management experience
  • 5+ years experience in a SaaS environment/company
  • Minimum of a Bachelor's degree
  • Strong presentation skills and proficiency in Google Slides
  • Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce
  • Excellent communication skills and organizational capabilities
  • Strong written communication skills and experience operating in Slack, Teams, etc.
  • Creativity and ability to run with minimal direction in an ambiguous environment
  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
  • High emotional intelligence and EQ
  • Preferred remote working experience.
Benefits
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementaccount executive experienceSaaS experiencepresentation skillsanalytical skillscommunication skillsorganizational skillswritten communication skillscross-functional communicationcustomer success
Soft Skills
leadershipmentoringmotivationcreativityemotional intelligenceadaptabilityproblem-solvingteam collaborationrelationship buildinggoal orientation
Certifications
Bachelor's degree