Service Desk Support Analyst III
Centene Corporation
Technical Support Specialist – Front Office
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
- Become a product expert and develop creative solutions and workflows that best meet customer needs
- Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
- Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.
Requirements
- Bachelor’s degree preferred or equivalent experience in technical support
- An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
- Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Self-motivated and able to master complex software
- Customer-centric mindset, desire to learn, and can-do attitude
- Creative, out-of-the-box solutioning skills
- The ability to translate complex technical issues into tangible solutions
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong communicator in both written and verbal form
- Team player
- Intelligent, self-motivated, quick thinking, and fast learning
- Home/Commercial Service Industry knowledge a plus
- Proficiency in G-Sheet & Excel Preferred.
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA , 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingproblem-solvingsolutioningcritical thinkingcustomer issue resolutionsoftware masterymulti-taskingprioritization
Soft skills
empathypatienceconfidencehumorcommunicationteamworkadaptabilityself-motivationcreativityquick thinking
Certifications
Bachelor's degree
