Technical Support Specialist – Front Office
ServiceTitan
Service Desk Support Analyst III
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Missouri, Montana, South Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $48 per hour
Job Level
JuniorMid-Level
About the role
- Engages Subject Matter Experts (SMEs) from other IT groups on complex issues
- Uses Incident and Knowledge data to identify repetitive issues
- Works with personnel to create knowledge articles and solutions
- Reviews ticket queue and works to reduce ticket count
- Follows standard technology support procedures
- Assists Technical Advocates with technical issues
- Answers customer phone calls
- Helps train current and new employees
- Performs other duties as assigned
Requirements
- Requires a High School diploma or GED
- Requires 2 - 4 years of related experience
- May require vocational or technical education in addition to prior work experience
- Health Care environment required
- Experience with Active Directory
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active Directory
Soft skills
communicationtrainingproblem-solving
Certifications
High School diplomaGED
