Support Engineer

• Engages Subject Matter Experts (SMEs) from other IT groups on complex issues
• Uses Incident and Knowledge data to identify repetitive issues
• Works with personnel to create knowledge articles and solutions
• Reviews ticket queue and works to reduce ticket count
• Follows standard technology support procedures
• Assists Technical Advocates with technical issues
• Answers customer phone calls
• Helps train current and new employees
• Performs other duties as assigned

Service Desk Support Analyst III

Senior Application & Integration Support Engineer

Technical Support, Informatics Software Specialist, Level 1

Salesforce Support Analyst

Technical Support Technician

Technical Support Specialist