ServiceRocket

Associate Application Support Engineer

ServiceRocket

full-time

Posted on:

Location Type: Hybrid

Location: Santiago • Chile

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Tech Stack

ApacheGroovyJavaJenkinsLinuxMySQLOraclePostgresPythonShell ScriptingSQLVMware

About the role

  • You will diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape.
  • Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
  • You will have to apply your teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
  • Install, configure, and maintain Apps that cater to high availability and scalability requirements
  • You will interact with global customers and creatively troubleshoot their business-critical problems by applying your technical and soft skills
  • Participate in the related activities and associated processes in a 24X5 global support setup as needed
  • Document and share knowledge base with others
  • Be accountable, take ownership, and have a strong customer focus.

Requirements

  • You have a degree in Information Technology, Computer Science or equivalent
  • Available to work on rotation shifts
  • Strong communication skills including proficiency in spoken English (it does not need to be certified)
  • Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues
  • We'll love you more if:
  • You have 1+ years of experience working as a system or application support engineer
  • Knowledge of shell scripting (Korn Shell, Bourne Shell, Bash, sed, awk, groovy scripting, Jython, Python, Nunjucks, etc)
  • Programming skills such as Java or Groovy
  • Comfortable with Linux and/or Windows OS administration
  • Set up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar)
  • Write, edit, and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle or any other database system
  • Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins, Bamboo, Git, Github, Bitbucket
  • Analyze application server logs (Apache, Tomcat) to identify the root cause
Benefits
  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
  • Stock options: you have the opportunity to participate in the ownership of the company.
  • Health insurance: we support you and your family–your well-being matters.
  • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
  • Career pathways program: you can grow horizontally, vertically, or any way you want.
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
shell scriptingKorn ShellBourne ShellBashsedawkgroovy scriptingJythonPythonJava
Soft Skills
teamworkcollaborationcommunicationanalytical skillscustomer focusproblem-solvingownershipcreativity