Client Services Representative
ServiceLink
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $19 - $20 per hour
About the role
- Respond to phone inquiries using Cisco Finesse
- Review email inquiries
- Refer unresolved inquiries to designated department or supervisor for review
- Identify, research and resolve inquiries
- Perform all other duties as assigned
Requirements
- Two or more years of experience in a call center, preferably in banking, real estate, or construction industry
- Strong verbal and written communication skills
- Ability to excel in a fast-paced environment
- High School diploma or equivalent preferred
- Real Estate, Construction or Banking background preferred
- Experience with Cisco Finesse
- Exceptional customer service skills
- Ability to type at least 45 words per minute
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cisco Finessetyping speed 45 words per minute
Soft Skills
verbal communicationwritten communicationcustomer serviceability to excel in fast-paced environment
Certifications
High School diploma or equivalent