Desktop Support Specialist, Information Technology
ServiceLink
full-time
Posted on:
Location Type: Office
Location: Moon Township • Pennsylvania • United States
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Salary
💰 $24 - $29 per hour
About the role
- Install and configure all new PCs and laptops
- Perform hardware and software break/fix work including but not limited to upgrades
- Develop expert understanding of PC hardware, software, internal software and associated technologies
- Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
- Execute planned and unplanned infrastructure downtime activities as required
- Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
- Monitor the infrastructure to identify/resolve issues
- Respond to escalated end-user issues
Requirements
- Technical Associates Degree or equivalent preferred
- 2 to 3 years of relevant technical work experience
- Experience in a Windows 11 and Mac OS X environment
- Experience with Office 365 and above
- Experience with multiple hardware platforms
- Experience with iOS and Android mobile platforms
- Certifications a plus (A+ or other)
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC hardwaresoftware troubleshootingLAN infrastructureWAN infrastructureWindows 11Mac OS XOffice 365iOSAndroidhardware upgrades
Soft skills
problem resolutiondiagnostic skillsend-user supportresearch skillscommunication
Certifications
A+