Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting.
Reproduce and validate bugs across production, staging, or test environments.
Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior.
Query databases and review logs to understand system state and failure modes.
Test backend APIs to isolate and confirm root causes.
Write or adapt lightweight scripts to support investigation, validation, or data analysis.
Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence.
Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues.
Identify patterns and recurring issues to help surface systemic problems.

Requirements

Strong technical foundation
Comfortable working directly with production data and systems
Writing SQL queries against Postgres to investigate and validate data
Testing APIs using Postman and/or cURL to isolate backend issues
Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting
Using Git to check out branches, test fixes, and validate changes
Technically curious and hands-on
Clear and structured communicator
Comfortable working deep in the weeds
Organized and accountable
Adaptable and eager to learn

Benefits

14 Company Holidays in addition to Unlimited PTO
Healthcare, dental and vision insurance with generous employer contributions
401K w/ match
Regular lunches and a fully-stocked kitchen (if in Denver)
Bi-weekly Grubhub lunch stipend for remote folks
Company-provided hardware of your choice/configuration

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPostgresAPI testingNode.jsGitdata analysisbug reproductionproblem validationdata parsingtroubleshooting

Soft Skills

technical curiosityclear communicationorganizationaccountabilityadaptabilityhands-on approachstructured thinkingproblem-solvingcollaborationattention to detail