Customer Support Representative
ServiceCore
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $50,000 - $70,000 per year
About the role
- Provide multi-channel customer support via email, chat, and phone
- Troubleshoot product issues using Zendesk and Jira
- Own customer issues end-to-end
- Document and categorize issues accurately
- Collaborate closely with teammates and cross-functional partners
- Build strong product knowledge to guide customers confidently
- Represent the customer’s perspective internally
Requirements
- Customer-focused and practical
- Calm under pressure
- Clear communicator
- Comfortable with support tools (Zendesk experience is a strong plus)
- Accountable and organized
- Adaptable and curious
- Remote-ready
Benefits
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Equity Appreciation Plan (units granted upon hire)
- Regular lunches and a fully-stocked kitchen (if in Denver)
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focusedcalm under pressureclear communicatoraccountableorganizedadaptablecurious