Service First Mortgage

Operations Manager

Service First Mortgage

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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About the role

  • Managing the *Contact to Contract to Closing *systems
  • Working on long-range projects, analyzing and assisting in the development of policies, functions, procedures and manuals, and communicating updates as appropriate
  • Putting strong systems/processes in place to ensure HUD-1’s are reviewed quickly and accurately by closing, and coordinating with Loan Officers and Processors to achieve the goal to have closing documents out a minimum of three business days prior to closing
  • Serving as a liaison between Referral Partners, Loan Officers, Operations, Underwriting, Sales, Post Closing and Corporate to resolve issues and ensure loan packages are complete and in compliance with investor and federal guidelines
  • Responsibility for directing and overseeing the daily operations and workflow of assigned reports, including pipeline management, workload balancing, overall production, quality, resolving daily file issues, and providing detailed instructions
  • Maintaining and reviewing Processor statistics monthly and providing written feedback and necessary training
  • Conducting Operations staff meetings and filling in for the Branch Manager if needed
  • Other duties as assigned by leadership

Requirements

  • - 3+ years of mortgage processing experience, including all areas of the loan process and process improvement
  • - Thorough knowledge of FHA, Conventional, VA and USDA product financing
  • - Previous management experience
  • - Bachelor’s Degree is preferred
  • **Skills:**
  • - Strong written and verbal communication skills
  • - Ability to communicate effectively and diplomatically with various audiences
  • - Big-picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mortgage processingloan processprocess improvementpipeline managementquality controlFHA financingConventional financingVA financingUSDA financing
Soft skills
written communicationverbal communicationdiplomatic communicationleadershipproblem-solvingtrainingteam collaborationorganizational skillsanalytical skills