Service First Mortgage

Operations Manager

Service First Mortgage

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Managing the *Contact to Contract to Closing *systems
  • Working on long-range projects, analyzing and assisting in the development of policies, functions, procedures and manuals, and communicating updates as appropriate
  • Putting strong systems/processes in place to ensure HUD-1’s are reviewed quickly and accurately by closing, and coordinating with Loan Officers and Processors to achieve the goal to have closing documents out a minimum of three business days prior to closing
  • Serving as a liaison between Referral Partners, Loan Officers, Operations, Underwriting, Sales, Post Closing and Corporate to resolve issues and ensure loan packages are complete and in compliance with investor and federal guidelines
  • Responsibility for directing and overseeing the daily operations and workflow of assigned reports, including pipeline management, workload balancing, overall production, quality, resolving daily file issues, and providing detailed instructions
  • Maintaining and reviewing Processor statistics monthly and providing written feedback and necessary training
  • Conducting Operations staff meetings and filling in for the Branch Manager if needed
  • Other duties as assigned by leadership

Requirements

  • - 3+ years of mortgage processing experience, including all areas of the loan process and process improvement
  • - Thorough knowledge of FHA, Conventional, VA and USDA product financing
  • - Previous management experience
  • - Bachelor’s Degree is preferred
  • **Skills:**
  • - Strong written and verbal communication skills
  • - Ability to communicate effectively and diplomatically with various audiences
  • - Big-picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage processingloan processprocess improvementpipeline managementquality controlFHA financingConventional financingVA financingUSDA financing
Soft Skills
written communicationverbal communicationdiplomatic communicationleadershipproblem-solvingtrainingteam collaborationorganizational skillsanalytical skills