Service First Mortgage

Operations

• Managing the *Contact to Contract to Closing *systems
• Working on long-range projects, analyzing and assisting in the development of policies, functions, procedures and manuals, and communicating updates as appropriate
• Putting strong systems/processes in place to ensure HUD-1’s are reviewed quickly and accurately by closing, and coordinating with Loan Officers and Processors to achieve the goal to have closing documents out a minimum of three business days prior to closing
• Serving as a liaison between Referral Partners, Loan Officers, Operations, Underwriting, Sales, Post Closing and Corporate to resolve issues and ensure loan packages are complete and in compliance with investor and federal guidelines
• Responsibility for directing and overseeing the daily operations and workflow of assigned reports, including pipeline management, workload balancing, overall production, quality, resolving daily file issues, and providing detailed instructions
• Maintaining and reviewing Processor statistics monthly and providing written feedback and necessary training
• Conducting Operations staff meetings and filling in for the Branch Manager if needed
• Other duties as assigned by leadership

Operations Manager