Served With Honor

Affiliate Manager

• Serve as the primary relationship holder and trusted point of contact for clients, family, and caregivers.
• Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.
• Develop individualized service plans that reflect the goals of the client, family, and caregiver and leverage both internal programs and community-based resources.
• Personalized coordination in the delivery of services and access to a network of relationships
• Upload and manage accurate data in the client portal while maintaining updated documentation.
• Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
• Use motivational interviewing, trauma-informed care, and culturally responsive approaches to build trust and empower decision-making.
• Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.
• Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.

Care Support Partner