Served With Honor

Care Support Partner

Served With Honor

full-time

Posted on:

Location Type: Remote

Location: Alabama • California • United States

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Salary

💰 $55,000 - $66,000 per year

About the role

  • Serve as the primary relationship holder and trusted point of contact for clients, family, and caregivers.
  • Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.
  • Develop individualized service plans that reflect the goals of the client, family, and caregiver and leverage both internal programs and community-based resources.
  • Personalized coordination in the delivery of services and access to a network of relationships
  • Upload and manage accurate data in the client portal while maintaining updated documentation.
  • Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
  • Use motivational interviewing, trauma-informed care, and culturally responsive approaches to build trust and empower decision-making.
  • Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.
  • Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.

Requirements

  • Bachelor’s degree required in Social Work, Human Services, Healthcare Administration, or related field from an accredited institution.
  • A minimum of 3-5 years of direct service experience in a person’s centric environment, ideally working in a healthcare or behavioral health setting.
  • Experience in remote care coordination, digital navigation, and case management.
  • Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences.
  • An understanding of health support systems, benefits, employment services, behavioral health and physical health.
  • Demonstrated trauma-informed practices, social determinants of health and the principles of social work or human services delivery.
  • Proficient in motivational interviewing, care planning, and solution-focused engagement strategies.
  • Proven ability to build rapport, maintain trust, and follow through on commitments to those served.
  • Strong interpersonal and written communication skills with the ability to engage compassionately and effectively in a virtual setting.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
  • Comfortable navigating digital tools, CRM systems, omnichannel platforms, and resource databases.
  • Ability to learn new processes and adapt to changes.
  • Superior problem solving and organizational skills.
  • Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment.
Benefits
  • Healthcare: PPO and HSA plans
  • Retirement: 401(k) with up to 3% employer match
  • Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays
  • Insurance: Short and Long-Term Disability, Life Insurance
  • Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
  • Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementcare planningmotivational interviewingtrauma-informed caresolution-focused engagementdigital navigationintake assessmentsservice plan developmentfollow-up careculturally responsive approaches
Soft Skills
interpersonal skillscommunication skillsempathytrust buildingproblem solvingorganizational skillsadaptabilityteam-orientedcommitmentcultural humility
Certifications
Bachelor’s degree in Social WorkBachelor’s degree in Human ServicesBachelor’s degree in Healthcare Administration