Care Support Partner

Served With Honor

Care Support Partner providing compassionate guidance to veterans and families. Building connections and coordinating care through a remote service model.

Posted 4/14/2026full-timeRemote • Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $66,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship holder and trusted point of contact for clients, family, and caregivers.
Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.
Develop individualized service plans that reflect the goals of the client, family, and caregiver and leverage both internal programs and community-based resources.
Personalized coordination in the delivery of services and access to a network of relationships
Upload and manage accurate data in the client portal while maintaining updated documentation.
Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
Use motivational interviewing, trauma-informed care, and culturally responsive approaches to build trust and empower decision-making.
Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.
Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.

Requirements

What you’ll need

Bachelor’s degree required in Social Work, Human Services, Healthcare Administration, or related field from an accredited institution.
A minimum of 3-5 years of direct service experience in a person’s centric environment, ideally working in a healthcare or behavioral health setting.
Experience in remote care coordination, digital navigation, and case management.
Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences.
An understanding of health support systems, benefits, employment services, behavioral health and physical health.
Demonstrated trauma-informed practices, social determinants of health and the principles of social work or human services delivery.
Proficient in motivational interviewing, care planning, and solution-focused engagement strategies.
Proven ability to build rapport, maintain trust, and follow through on commitments to those served.
Strong interpersonal and written communication skills with the ability to engage compassionately and effectively in a virtual setting.
Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
Comfortable navigating digital tools, CRM systems, omnichannel platforms, and resource databases.
Ability to learn new processes and adapt to changes.
Superior problem solving and organizational skills.
Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment.

Benefits

Comp & perks

Healthcare: PPO and HSA plans
Retirement: 401(k) with up to 3% employer match
Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays
Insurance: Short and Long-Term Disability, Life Insurance
Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementcare planningmotivational interviewingtrauma-informed caresolution-focused engagementdigital navigationintake assessmentsservice plan developmentfollow-up careculturally responsive approaches

Soft Skills

interpersonal skillscommunication skillsempathytrust buildingproblem solvingorganizational skillsadaptabilityteam-orientedcommitmentcultural humility

Certifications

Bachelor’s degree in Social WorkBachelor’s degree in Human ServicesBachelor’s degree in Healthcare Administration