Serve Robotics

Senior Vendor Manager

Serve Robotics

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $145,000 per year

Job Level

Senior

About the role

  • Oversee vendor performance and operational quality for Serve Robotics’ remote operations program.
  • Manage vendor relationships, improving safety and operational processes.
  • Ensure high-quality remote support for Serve’s autonomous delivery fleet.
  • Collaborate with engineering, product, QA, and operations teams to drive operational excellence and continuous improvement.
  • Serve as the primary operational point of contact for third-party remote operations vendors.
  • Monitor operational KPIs and drive corrective actions with vendor partners.
  • Oversee the remote safety incident process including root cause analysis and resolution tracking.
  • Manage and support the Vendor Support team, providing guidance and performance management.
  • Own recurring performance reporting for remote operations using data tools.
  • Analyze operational data to identify patterns in incidents and performance.
  • Design and maintain standard operating procedures related to operator performance and safety.
  • Partner with cross-functional teams to implement improvements to tools and workflows.

Requirements

  • 6+ years of experience in operations, vendor management, or service delivery within a data-driven environment.
  • Demonstrated experience managing third-party vendors and driving operational accountability.
  • Strong analytical skills with proficiency in Google Sheets, Jira, ThoughtSpot, or similar analytics tools.
  • Experience designing and improving operational processes using data and stakeholder input.
  • Strong communication skills with the ability to present insights and recommendations to diverse stakeholders.
  • Ability to work occasional evenings, weekends, or holidays based on operational needs.
  • Ability to travel quarterly to vendor locations.
  • Bachelor's degree in Business, Operations, Analytics, or a related field.
  • Experience supporting remote operations or autonomous systems.
  • Experience working with distributed teams or third-party operational vendors.
  • Experience in robotics, autonomous vehicles, or last-mile logistics environments.
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementoperational processesdata analysisroot cause analysisperformance reportingstandard operating proceduresoperational KPIsservice deliveryautonomous systemslast-mile logistics
Soft Skills
analytical skillscommunication skillscollaborationperformance managementguidancecontinuous improvementoperational accountabilitystakeholder engagementproblem-solvingteam management