Serve Robotics

Fleet Operations Supervisor

Serve Robotics

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

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Salary

💰 $65,000 - $90,000 per year

About the role

  • Perform hands-on repairs and preventive maintenance on robots to meet uptime SLAs.
  • Troubleshoot mechanical, electrical, and software-related issues, escalating as needed.
  • Implement and iterate on standard operating procedures for repair and diagnostics.
  • Lead and mentor a team of local robot technicians; oversee shift planning, performance, and development.
  • Create a culture of accountability, quality, and continuous improvement.
  • Train new hires and ensure ongoing technician development.
  • Maintain an organized and efficient depot environment.
  • Track, order, and manage spare parts inventory to ensure availability while minimizing excess stock.
  • Partner with supply chain and logistics teams to streamline part flow and reduce downtime.
  • Identify inefficiencies or bottlenecks and implement scalable solutions.
  • Help roll out new tools, workflows, and maintenance practices as the fleet and team grow.
  • Document repair trends and collaborate cross-functionally to prevent repeat issues and inform product improvements.
  • Partner closely with Product, Engineering, and other Operations teams to surface and prioritize repair-related needs.
  • Support testing of new hardware and provide structured feedback from the field.
  • Occasionally support robot deployments or retrievals in the field.

Requirements

  • 5+ years of technical repair experience, ideally with robotics or automotive equipment.
  • 1+ years of experience hiring, leading and growing technicians or frontline operations teams.
  • Proven experience in scaling programs, processes, or repair operations.
  • Strong problem-solving mindset; able to think creatively when faced with ambiguous or novel repair issues.
  • Experience with inventory tracking tools and strong organizational skills.
  • Comfortable using basic diagnostic tools, computer systems, and software to log, track, and resolve issues.
  • Ability to lift up to 25 lbs and work on your feet for extended periods.
  • Strong communication skills and a collaborative, can-do attitude.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
robot repairspreventive maintenancetroubleshootingstandard operating proceduresinventory managementdiagnostic toolsprogram scalingprocess improvementtechnical repairrobotics
Soft Skills
leadershipmentoringproblem-solvingorganizational skillscommunicationcollaborationaccountabilityquality focuscontinuous improvementtraining