Work closely with government stakeholders to ensure ServiceNow solutions meet business objectives and drive process improvements.
Lead architectural discussions and solution design of ServiceNow modules, ensuring the platform meets scalability, reliability, and performance standards.
Collaborate with stakeholders and clients to understand their business needs and translate them into technical solutions.
Ensure technical deliverables are complete, consistent, high-quality, on time, and deliver valued outcomes.
Work with Cloud architect; serve as the primary technical resource responsible for the ServiceNow platform's architecture, design, and integration.
Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance.
Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations.
Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning.
Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development.

Requirements

Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules, especially CSM, ITSM, and PSDS.
Proven experience in leading full life cycle ServiceNow implementations.
Familiarity with Performance Analytics, Service Portal, Automated Testing Framework, and Flow Designer within ServiceNow.
Understanding of multiple cloud environments, including AWS, Azure, and GCP.
Required: System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Delivery Accreditation – Public Sector Digital Services
Required ServiceNow Certified Implementation Specialist (CIS) with the following: CIS – Customer Service Management, CIS – IT Service Management
Any 2 ServiceNow Implementation Specialist (CIS) Certifications from the following: CIS – Discovery, CIS – Service Mapping, CIS - SPM, CIS- IT Operations Management, CIS – Software Asset Management, CIS – Hardware Asset Management.
Preferred: ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Master Architect (CMA)
Three (3) ServiceNow Micro-Certifications.
Bachelor’s degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments.
Must be able to obtain and maintain a Secret Clearance.
Expertise in ServiceNow Development APIs for building custom solutions.
Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation.
Experience with Agile methodologies and project management practices.
Strong understanding of the ServiceNow architecture, including system performance, scaling, and security.

Benefits

health insurance
retirement plans
professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowPerformance AnalyticsService PortalAutomated Testing FrameworkFlow DesignerJavaScriptGlideScriptAngularJSServiceNow Development APIsAgile methodologies

Soft Skills

technical leadershipcollaborationcommunicationproblem-solvingstakeholder engagementprocess improvementproject managementattention to detailtime managementadaptability

Certifications

Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS)Certified Technical Architect (CTA)Certified Master Architect (CMA)Delivery Accreditation – Public Sector Digital ServicesServiceNow Micro-Certifications