ServBeyond Solutions LLC

ServiceNow

• Perform configuration, development, support, and maintenance of the ServiceNow implementation
• Support the standup, configuration, and implementation of ServiceNow modules including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
• Coordinate and support application and platform upgrades
• Assist with the design, creation, and cataloging of business process flows
• Propose solutions based on business needs and strategies
• Design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management into ServiceNow
• Identify trends and patterns in customer data to improve customer experience and network performance
• Interact with customers to address Systems Engineering technical considerations
• Develop, configure, and customize the ServiceNow platform
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Design and build ServiceNow Applications and integrations, including architecture and best practices in an Agile Scrum environment
• Provide development and project coordination, collaborate with engineers, developers, analysts, and team members
• Follow documentation best practices and apply UI/UX requirements
• Support data migration and integrate data into a unified CMDB
• Willingness to grow skillset from more senior developers throughout each project

ServiceNow Developer

Database Administrator

• Maintain, back up, and restore SQL SharePoint databases to ensure data integrity and availability.
• Monitor server health and troubleshoot issues at the server and database level.
• Optimize performance, storage, and security of databases, including regular checks and disaster recovery tests.
• Collaborate with application developers and system administrators for integrated operations.
• Utilize tools like Azure Portal, Power BI Report Server, SSMS, Splunk, and TSQL for managing and monitoring databases at a server level.
• Support database security compliance and address findings related to database impacts.
• Monitor disk and server usage, handle failover processes, and manage permissions.
• Support monthly SharePoint database patching activities including database stability checks.
• Perform database backup/restore of SQL SharePoint content databases to align with operations and maintenance processes.
• Provide server level troubleshooting of databases and monitoring of database health including disk usage, server usage, storage.
• Create basic T-SQL scripting to change parameters and tune queries.
• Maintain database schemas, stored procedures, indexes, and triggers; document procedures, incidents, and changes.
• Install and configure database software, tools, and utilities; perform regular database maintenance.
• Work with Product Owners to identify priorities, participate in Feature/Iteration Reviews, Backlog Refinement, and daily stand-up meetings.
• Support the Migration from SharePoint On-Premise to SharePoint Online.
• Must be able to support on-call duties over the weekend and have a flexible working schedule.

ServiceNow Developer

SharePoint Database Administrator