ServBeyond Solutions LLC

ServiceNow

• Support the standup, configuration, and implementation of ServiceNow’s ITSM, ITOM, HRSD, CSM, PSDS, and other modules as required.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support application and platform upgrades.
• Assist with the design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs to ensure tailored solutions that meet client-specific needs.
• Conduct system troubleshooting, testing, and performance tuning to ensure the highest availability and functionality.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Perform upgrades, patching, and other maintenance activities as necessary.
• Desire to further grow and enhance skillsets from more senior developers throughout each project.
• Must want to grow knowledge of ServiceNow platform and capabilities by continuing to obtain ServiceNow certifications.
• Develop use cases leveraging enterprise SaaS solutions and not just confined to ServiceNow.

ServiceNow Developer