Serv-U-Success

IT Support

• The IT Systems Support Specialist is a frontline technology professional who ensures the reliability and accuracy of Serv-U-Success’ enterprise systems.
• Maintain smooth order processing, data integrity, and operational continuity by monitoring, troubleshooting, and supporting Microsoft Dynamics 365 ERP (including Advanced Warehousing), EDI transactions, and related systems.
• Collaborate across IT, Operations, Supply Chain, and Training to resolve issues, improve workflows, and empower team members to use systems effectively.
• Provide end-user hardware/software support, oversee Dell repairs/returns, and assist with IT projects and implementations.
• Support daily order flows, including Supplier Direct Delivery (Witron), B2B, Supply Chain special orders, force outs, and Service item orders while ensuring system accuracy and business alignment.
• Work in a 7-day coverage model (including early mornings and weekends) and may operate under a 4x10 rotation schedule to maximize communication and coverage across the team.

IT Systems Support Specialist

Account Manager

• This is a remote work-from-home position that requires occasional attendance at the corporate office in Grandville, MI.
• Only candidates living within a standard commuting distance of 75 miles or less to the office will be considered.
• The Sales Account Manager will develop and maintain strategic relationships with vendors/manufacturers and Meijer to maximize sales and margin opportunities.
• This position works cross-functionally to ensure strong sales execution within assigned categories by proactively identifying customer needs and delivering effective solutions.
• The ideal candidate will consistently meet or exceed sales growth targets while aligning with Meijer and vendor sales and margin expectations.

IT Systems Support Specialist

Account Manager, DSD Sales