Coordinate customer and production schedules to align with capacity and deadlines
Expedite product orders and manage shipment coordination
Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules
Prepare and process paperwork for reruns, review production reports, and manage related documentation
Acknowledge and process purchase orders and schedule changes
Maintain margin expectations and manage customer inventory
Ensure quality and stop production to correct quality concerns and inform management of nonconforming products/processes
Ensure environmental practices and materials are handled and disposed of per procedures
Support Serigraph's quality business system and use SPECS, the Serigraph quality manual
Requirements
High school diploma or equivalent
Ability to communicate with customers, sales reps, and operations effectively
Ability to control customer inventory and meet margin expectations
Ability to read and interpret blueprints
Ability to use measuring instruments for layouts and product inspection
Computer literacy and ability to enter data into ERP systems
Knowledge of good departmental and company safety/housekeeping/PPE practices
Understand departmental procedures and policies
Benefits
Competitive wages
Access to earned wages before the scheduled payday
Paid time off, 10 paid holidays, and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health, dental, vision, disability, and life insurance
401(k) eligibility on day one with company match
Free onsite fitness facility and walking trails
Cross training, growth, and promotion from within
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
effective communicationcustomer servicecoordinationproblem-solvingattention to detailorganizational skillsteam collaborationtime managementadaptabilitydecision making