Serigraph

Customer Service Representative

Serigraph

full-time

Posted on:

Location Type: Office

Location: West Bend • Wisconsin • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Process order entry and ensure accuracy
  • Coordinate customer and production schedules to align with capacity and deadlines
  • Expedite product orders and manage shipment coordination
  • Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules
  • Prepare and process paperwork for reruns, review production reports, and manage related documentation
  • Acknowledge and process purchase orders and schedule changes
  • Maintain margin expectations and manage customer inventory
  • Ensure quality and stop production to correct quality concerns and inform management of nonconforming products/processes
  • Ensure environmental practices and materials are handled and disposed of per procedures
  • Support Serigraph's quality business system and use SPECS, the Serigraph quality manual

Requirements

  • High school diploma or equivalent
  • Ability to communicate with customers, sales reps, and operations effectively
  • Ability to control customer inventory and meet margin expectations
  • Ability to read and interpret blueprints
  • Ability to use measuring instruments for layouts and product inspection
  • Computer literacy and ability to enter data into ERP systems
  • Knowledge of good departmental and company safety/housekeeping/PPE practices
  • Understand departmental procedures and policies
Benefits
  • Competitive wages
  • Access to earned wages before the scheduled payday
  • Paid time off, 10 paid holidays, and a vacation buy/sell program
  • Free onsite healthcare and telemedicine including COVID testing
  • Full benefits package including health, dental, vision, disability, and life insurance
  • 401(k) eligibility on day one with company match
  • Free onsite fitness facility and walking trails
  • Cross training, growth, and promotion from within

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order entryshipment coordinationinventory managementquality controlblueprint interpretationmeasuring instrumentsdata entryERP systemsproduction report reviewdocumentation management
Soft skills
effective communicationcustomer servicecoordinationproblem-solvingattention to detailorganizational skillsteam collaborationtime managementadaptabilitydecision making
Certifications
high school diploma or equivalent
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