Project Manager, IT PMO – Infrastructure
Wellstar Health System
Business Analyst 2
Serigor Inc
contract
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reviews, analyzes, and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
- Participates in highly complex (senior-level) IT business requirements and related activities throughout Business Automation and Social Services Applications divisional areas.
- Provides analysis and guidance regarding interpreting policies and procedures within eligibility-system functionality.
- Analyzes client assistance program policies and procedures to determine impact on SSA automated systems (TIERS, SSP, EST, and other related systems).
- Meets with client business areas and external customers to define system-related business requirements.
- Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications.
- Develops, implements, and maintains quality assurance processes, best practices, and standards; monitors internal operations and vendor performance and reports deficiencies.
- Assists in developing and implementing continuous process improvement initiatives; analyzes performance data to identify trends and recommend improvements.
- Performs root cause analysis and develops corrective action plans for IT systems and processes.
- Provides peer reviews of business requirements documentation and coordinates technical writing and editing reviews.
- Reviews complex project deliverables (project charters, design documentation, test plans, risk assessment plans) and provides comments and suggestions.
- Leads production of documentation and provides expertise in response to internal and external audit requests.
- Prepares and presents complex communications and reports to all levels of staff up to executive management.
- Provides production support and technical assistance to users of SSA eligibility systems.
Requirements
- Years Required/Preferred Experience 4 Required
- Ability to mentor and provide consultation and direction to other Social Services Applications (SSA) staff.
- Ability to analyze and interpret technical information including regulations, policy, and automation system documentation
- Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users.
- Ability to plan and coordinate individual and group work activities.
- Ability to detect and diagnose application problems.
- Ability to create technical designs for solutions to problems.
- Ability to work profesionally with a broad range of stakeholders.
- Ability to prepare concise business requirements, technical specifications documents and related artifacts.
