Business Analyst

• Reviews, analyzes, and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Participates in highly complex (senior-level) IT business requirements and related activities throughout Business Automation and Social Services Applications divisional areas.
• Provides analysis and guidance regarding interpreting policies and procedures within eligibility-system functionality.
• Analyzes client assistance program policies and procedures to determine impact on SSA automated systems (TIERS, SSP, EST, and other related systems).
• Meets with client business areas and external customers to define system-related business requirements.
• Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications.
• Develops, implements, and maintains quality assurance processes, best practices, and standards; monitors internal operations and vendor performance and reports deficiencies.
• Assists in developing and implementing continuous process improvement initiatives; analyzes performance data to identify trends and recommend improvements.
• Performs root cause analysis and develops corrective action plans for IT systems and processes.
• Provides peer reviews of business requirements documentation and coordinates technical writing and editing reviews.
• Reviews complex project deliverables (project charters, design documentation, test plans, risk assessment plans) and provides comments and suggestions.
• Leads production of documentation and provides expertise in response to internal and external audit requests.
• Prepares and presents complex communications and reports to all levels of staff up to executive management.
• Provides production support and technical assistance to users of SSA eligibility systems.

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