SERHANT.

Market Manager

SERHANT.

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Partner with Brokers of Record and Managing Brokers to ensure seamless in-market operations.
  • Provide hands-on support during new market launches and establish best practices for ongoing success.
  • Create, maintain, and implement standardized Market Activation Playbooks to support GTM plans and ongoing standards.
  • Support the growth of established markets by identifying opportunities, resolving operational challenges, and ensuring alignment with brand standards.
  • Lead the development and implementation of systems and processes that bring consistency and scalability to market operations.
  • Collaborate with cross-functional teams (Marketing, Education, Facilities, and People Operations) to ensure a cohesive and unified brand experience across all markets.
  • Track and analyze performance metrics to measure market health and operational success.
  • Develop, monitor, and report on key metrics for both new and existing markets, including agent growth, productivity, engagement, and operational milestones.
  • Present market performance insights and recommendations to leadership on a regular cadence.

Requirements

  • 5+ years of experience in brokerage operations, real estate management, or a related field.
  • Proven ability to manage multi-market operations or regional initiatives.
  • Strong project management skills with the ability to balance multiple priorities and deadlines.
  • Exceptional communication and relationship-building skills across teams and levels.
  • Data-driven mindset with the ability to translate metrics into actionable strategies.
  • Willingness to travel as needed to support market activations, events, and ongoing operations.
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
brokerage operationsreal estate managementproject managementmarket activationperformance metricsdata analysisoperational processesGTM plansmarket health trackingagent productivity
Soft Skills
communicationrelationship-buildingcollaborationleadershipproblem-solvingorganizational skillstime managementstrategic thinkingadaptabilityteamwork