serve as the technical lead and solution architect for our CRM platforms
own the system design, configuration standards, and technical implementation of Salesforce Health Cloud, Sales Cloud, and related solutions
translate business requirements into scalable, secure, and future-ready solutions
collaborate with cross-functional teams (Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security)
ensure platform performance, guide platform enhancements, and lead the technical delivery of a HIPAA-compliant CRM
manage system architecture and technical design of Salesforce Health Cloud and Sales Cloud solutions
define data models, object relationships, sharing rules, and platform integration patterns
implement and optimize Flows, Process Builder, Custom Objects, Page Layouts, Validation Rules, and Permissions
design secure, scalable, and performant integration architectures between Salesforce and adjacent systems
coordinate platform releases, enhancements, and testing cycles
Requirements
Bachelor’s degree (4-year) in Computer Science, Engineering, Information Systems, or related technical discipline preferred, or equivalent combination of education and experience
5+ years of experience as a Salesforce System Engineer, Technical Consultant, or Solution Architect
3+ years working directly with Salesforce Health Cloud and/or Sales Cloud in regulated environments
Deep understanding of Salesforce declarative tools (Flows, Permissions, Object Model, Profiles, Sharing Settings)
Experience integrating Salesforce with external platforms using REST/SOAP APIs, middleware, or file-based data loads
Knowledge of Apex, SOQL, Lightning Web Components (LWC), and deployment tools (Change Sets, VS Code, DevOps Center, or CI/CD pipelines)
Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling
Experience in designing and optimizing data models for both B2B and B2C use cases
Strong working knowledge of HIPAA and data privacy standards
Experience supporting technology in med-tech, healthcare, or other FDA-regulated domains preferred
Strong systems thinking, documentation skills, and the ability to break down complex requirements
Ability to collaborate effectively with business users, architects, and technical partners
Comfortable in fast-paced environments where flexibility and initiative are key
Proven track record managing cross-functional projects and facilitating workshops or requirement sessions
Comfortable working in Agile environments and using tools like Jira or Aha! for backlog and roadmap management
Active Salesforce certifications (e.g., Platform App Builder, Advanced Administrator, Data Architect, or Integration Architect) are strongly preferred
Benefits
automatic enrollment in 401k plan with a 6% company match and 100% immediate vesting
capped out-of-pocket insulin costs
GLP-1 coverage across all plans
multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions
vision and dental plans
employer-paid short-term disability
voluntary options like accident and pet insurance
flexible PTO
generous paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Health CloudSales CloudApexSOQLLightning Web ComponentsREST APIsSOAP APIsFlowsProcess Builderdata models
Soft skills
systems thinkingdocumentation skillscollaborationflexibilityinitiativeproject managementfacilitationcommunication