Sequel Med Tech

Senior IT Operations, Executive Support Engineer

Sequel Med Tech

full-time

Posted on:

Location Type: Hybrid

Location: Marlborough • Massachusetts • United States

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Salary

💰 $150,000 - $195,000 per year

Job Level

Senior

About the role

  • Act as the single point of contact for SLT and executive admin for all IT-related needs.
  • Provide white glove support, set proper expectations, and deliver rapid solutions to ensure minimal disruption to executive workflows.
  • Lead and support projects leveraging Microsoft ecosystem tools.
  • Take ownership of SharePoint management and related collaboration tools.
  • Develop and maintain project plans, stakeholder meeting schedules, and SLT communications.
  • Partner with the Director of IT and other teams to identify and solve operational gaps.
  • Provide Level 2–3 support for escalated tickets prioritizing executive requests.
  • Coordinate cross-functional efforts to ensure project follow-through.

Requirements

  • 5+ years of experience in IT operations, infrastructure, or engineering roles.
  • Strong familiarity with the Microsoft ecosystem, including Microsoft 365, SharePoint, Entra, Loop, Copilot, and Power Platform tools.
  • Demonstrated experience providing high-touch technical support to senior executives or VIP clients.
  • Experience managing helpdesk operations, ticket escalations, and SLA tracking.
  • Proven ability to take ownership of platforms and projects, including stakeholder coordination and timeline management.
  • Experience or familiarity with data governance tools (e.g., Purview, Priva) is a plus.
  • Proficiency in automation and scripting using Power Automate, PowerShell, or similar tools.
  • Ability to operate independently with minimal supervision and deliver reliable, high-quality results.
Benefits
  • Automatically enrolled in 401k plan with 6% company match and 100% immediate vesting.
  • Capped out-of-pocket insulin costs and GLP-1 coverage in health plans.
  • Access to a variety of Meritain health insurance plans.
  • Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
  • Vision and dental coverage.
  • Voluntary long-term disability and insurance options.
  • Employer-paid short-term disability and life insurance.
  • Flexible PTO and generous paid holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operationsinfrastructureengineeringtechnical supporthelpdesk operationsticket escalationsSLA trackingautomationscriptingdata governance
Soft Skills
communicationownershipstakeholder coordinationindependenceproblem-solvingproject managementexpectation managementcross-functional collaborationhigh-quality resultscustomer service