Sequel.io

Account Manager

• Own the Customer Journey - Manage a portfolio of customer accounts to foster long-term partnerships through onboarding, ongoing success and renewal.
• Identify opportunities for renewals and expansions, driving increased account value through upsells, cross-sells, and long-term customer partnerships.
• Onboard new Business and Enterprise customers to ensure they are set up for success and track success KPIs.
• Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner
• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction.
• Contribute significantly to our product development by working closely with the internal product teams on surfacing customer feedback and use-case value.
• Build Customer Success Best Practices - Define, develop and deliver playbooks and offerings to encourage adoption, delight our customers and make the company more efficient.
• Act as the Voice of the Customer - Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support
• Given the nature our fast growing startup, you'll have the chance to build your own programs and initiatives.

CSM, Account Manager

Account Executive

• As an Account Executive, you will own the full sales cycle for large mid-market and enterprise accounts, mostly for companies with 1,000+ employees.
• You’ll lead complex, multi-stakeholder sales processes, build trusted relationships with CMOs and VPs of Marketing, and consistently convert qualified pipeline into closed revenue.
• This is a true closing role for experienced AEs who thrive in high-performance, sales-led environments.