SEON

Analyst

• Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support
• Monitor and respond across multiple customer communication channels
• Take ownership of customer questions and issues from first contact through resolution
• Support both customer-side technical teams and end users with technical and functional guidance
• Troubleshoot platform, API, and configuration issues, working through problems methodically
• Solving complex problems independently and escalating to internal teams when needed
• Collaborate closely with Product, Engineering, and Infrastructure teams
• Document cases clearly, keep our ITSM system up to date, and contribute to our knowledge base
• Communicate openly and proactively, keeping customers informed and expectations clear
• Support new customer onboarding and configuration when needed
• Help train new team members and contribute to internal initiatives and improvements
• Share feedback and ideas—your voice matters, and we value continuous improvement
• Review and report product issues to help improve reliability and customer experience

Technical Services Analyst

Product Designer

• Take ownership of the end-to-end design process, from concept to final implementation, ensuring a seamless user experience.
• Partner closely with Product Managers and Engineers to define and execute product design strategies that align with business objectives.
• Conduct user research, usability testing, and data analysis to inform and validate design decisions.
• Create wireframes, prototypes, and high-fidelity UI designs using Figma and contribute to the evolution of SEON’s design system.
• Iterate rapidly based on user feedback and stakeholder input to refine product experiences.
• Collaborate with engineering teams to ensure high-quality implementation and consistency across all product touchpoints.

Senior Product Designer

DevOps Engineer

• Ensure the reliability, availability, and performance of our systems by implementing SRE best practices
• Develop and maintain comprehensive monitoring and alerting systems using tools such as Prometheus, Grafana, ELK stack, etc.
• Manage incident response and root cause analysis for production issues
• Conduct postmortems to learn from failures and drive continuous improvement in the system’s reliability
• Continuously monitor and optimize the performance of cloud infrastructure to ensure efficient resource utilization and cost-effectiveness
• Automate routine tasks and processes to reduce manual intervention and increase efficiency
• Analyze current system capacity and plan for future growth to ensure the infrastructure can scale with increasing demands
• Define, measure, and monitor SLOs and SLIs to ensure that services meet their reliability targets
• Work closely with engineering, and product teams to provide feedback and suggestions on new architectures, ensuring they meet reliability and performance standards
• Develop and maintain comprehensive documentation for architecture, infrastructure, and troubleshooting processes.
• Provide on-call support to ensure the continuous availability of our applications and infrastructure
• Ensure that systems meet security and compliance requirements, performing regular audits and assessments based on the internal security team’s guidelines
• Stay current with new technologies and industry trends, evaluating their potential impact on our infrastructure and reliability practices

Senior Site Reliability Engineer

QA Engineer

• Own the overall QA approach across teams and product areas, including release readiness, quality gates, and clear delivery criteria.
• Lead and evolve automation strategy across the test pyramid (unit, integration, end-to-end) for frontend and backend components, improving reliability and coverage.
• Drive CI/CD quality improvements by making automated tests actionable, fast, and trustworthy for continuous delivery, leveraging the latest in AI.
• Work closely with Engineering Managers and Product Management to understand business risk, prioritize testing investments, and align quality goals with roadmap delivery.
• Guide teams on testability and architecture-aware testing, helping ensure the right testing techniques are used for the system design.
• Review and give feedback on pull requests when needed, with a focus on test quality, maintainability, and risk.
• Monitor test results and trends, lead triage of failures, and drive fixes for flaky tests and reliability issues.
• Mentor and support test and software engineers, helping them improve automation skills and grow in their roles.
• Ensure system-level quality through a pragmatic mix of automated and manual test activities across the application lifecycle.
• Lead, coach, and develop QA engineers, supporting growth through regular feedback, mentoring, and clear expectations.
• Own hiring for QA roles when needed, including role scoping, interviewing, and onboarding.
• Run performance and career processes for the team, including goal setting, growth plans, and performance reviews.
• Partner with Engineering leadership on team structure, resourcing, and capacity planning to meet delivery goals.
• Build a strong team culture that values quality, ownership, and collaboration across functions.

Senior QA Manager

Platform Engineer

• Design and implement "Golden Paths" for microservices deployment
• Develop CLI tools, portals, or API interfaces for cloud infrastructure
• Maintain a library of modular, testable, and versioned Terraform modules
• Architect robust GitHub Actions workflows and GitOps pipelines
• Implement automated security and compliance controls
• Ensure observability of services deployed via the Golden Path

Senior Platform Engineer

Events

• Coordinate and carry out SEON-branded event strategies (in person and virtual, external and internal) based on objectives like pipeline, brand awareness and customer engagement
• Exceed demand generation goals by creating events that will create leads, and, more importantly, pipeline, with positive ROI
• Work with product marketing, GTM leadership, and executives to translate priorities into compelling global event narratives and sessions
• Collate event metrics for monthly and quarterly reporting and provide thoughtful recommendations for future programs based on data-backed insights

Events Marketing Manager

Account Executive

• Manage a pipeline of prospective customers using a strategic and data-driven approach.
• Lead the sales process from prospecting to closing, ensuring a smooth handover to the customer success team.
• Utilize advanced sales methodologies such as MEDDPICC to increase conversion rates.
• Conduct in-depth product demonstrations that showcase the value and capabilities of SEON's offerings.
• Develop strong relationships with prospects and clients, understanding their unique challenges and goals.
• Maintain accurate sales forecasts and activity reports using CRM tools.
• Collaborate with marketing and product teams to enhance sales strategies and identify new opportunities.
• Participate in industry events to build your professional network and represent SEON.
• Continuously improve your knowledge of fraud prevention trends and solutions.
• Mentor junior team members, sharing your insights and best practices.

Account Executive II, North America

Account Manager

• Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio in the NOAM and LATAM regions
• Maintain strong relationships with key clients and provide exceptional customer service
• Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
• Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
• Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
• Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
• Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
• Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON

Account Manager – LATAM

AI Engineer

• Develop and implement a comprehensive AI strategy that aligns with the company’s objectives to transition into an AI-focused organization.
• Provide vision and leadership for developing and supporting AI initiatives.
• Lead the recruitment, development, and management of the AI engineering and applied AI research teams across all locations.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Oversee the design, development, and management of robust, highly scalable, and compliant AI infrastructure and product capabilities that support the company’s AI initiatives.
• Serve as the principal AI leader and consultant to the Product and Engineering teams, ensuring seamless, high-impact integration of AI innovation into SEON’s core product suite.
• Keep abreast of industry trends and advancements in AI and data science. Advocate for and lead the adoption of cutting-edge technologies and methodologies to maintain and enhance the company’s competitive edge.

Director of AI Engineering

Engineering Manager

• Visionary Guidance: Define and communicate a clear technical vision for the team, aligning it with SEON's strategic priorities and product roadmap. Inspire and motivate senior engineers to achieve ambitious goals.
• High-Impact Delivery: Accountable for the successful, on-time delivery of complex, critical projects that are central to SEON's "biggest bets." Ensure the team consistently meets and exceeds predefined requirements and quality standards.
• Technical Excellence & Innovation: Drive architectural decisions, foster a culture of technical innovation, and ensure the adoption of best practices in software design, security, code quality, performance, and scalability across the team's critical projects.
• Risk Mitigation & Problem Solving: Proactively identify, analyze, and mitigate technical and operational risks associated with high-stakes projects. Lead the team in effectively troubleshooting and resolving complex issues with minimal time to resolution.
• Cross-Functional Alignment: Act as a key liaison and representative for the team in discussions and agreements with Product Management, Engineering Leadership, and Customer Success, ensuring seamless collaboration and strategic alignment on priorities and initiatives.
• Optimized Methodologies: Continuously optimize and nurture the team's development methodologies and lifecycle, focusing on agility as well as predictability, rapid iteration, and high-quality outcomes for critical projects.
• Technical Debt & Improvement: Establish and refine processes for identifying, collecting, and strategically addressing technical debt. Propose and lead technical improvement initiatives that enhance the team's efficiency and product robustness.
• Metrics-Driven Improvement: Analyze team and component-specific engineering metrics and measures, translating insights into actionable strategies for continuous improvement.
• Performance & Recognition: Foster a high-performance culture through continuous, constructive feedback and recognition tailored to senior contributors. Identify and address team bottlenecks, optimizing efficiency and empowering autonomous problem-solving.

Engineering Manager – Identity Verification, Full Stack Team

• Lead and grow a virtual team of engineers dedicated to resolving customer support tickets - primarily defects and other support-related issues.
• Define and implement the operational and technical strategy for customer support ticket handling, aligned with SEON’s Engineering and Customer Success goals.
• Ensure rapid, high-quality resolution of defects, technical questions, and data/security-related requests.
• Virtually manage and mentor engineers embedded across product teams, driving accountability, clarity, and a shared purpose.
• Oversee the entire NRQ workflow - from intake and triage to development and delivery - ensuring strict adherence to prioritization, SLA, and communication guidelines.
• Act as the main liaison between Engineering, Product, and Technical Services for defect triage, prioritization, and resource allocation.
• Monitor and enforce response and resolution times by request type (Defects, Tech Questions, Data Requests, etc.), escalating blockers to relevant stakeholders.
• Partner with data analytics to develop and maintain dashboards tracking customer support ticket load, response times, and SLA compliance.
• Cultivate Engagement and Accountability within a Geographically Dispersed Engineering Team.
• Develop engineers’ problem-solving, communication, and customer empathy skills through structured coaching and feedback.

Engineering Manager – Customer Support Engineering

QA Automation Engineer

• Identify manual, repetitive, and error-prone processes across engineering teams
• Design and implement automation to eliminate operational toil
• Support the implementation of security and compliance automation (e.g., policy as code, guardrails, automated checks in CI/CD pipelines) to support security initiatives
• Build internal services, tools and scripts that improve developer productivity
• Create and maintain “golden path” workflows for provisioning, deployments, CI/CD, and environment setup
• Design and optimize GitHub Actions pipelines and CI/CD automation, including GitOps workflows (ArgoCD) for Kubernetes
• Collaborate with Platform and SRE teams on infrastructure automation initiatives
• Work with FinOps to automate cost visibility, reporting, and optimization workflows where relevant
• Support teams in adopting standardized automation frameworks
• Document solutions clearly to enable self-service adoption
• Measure and continuously improve the impact of automation initiatives

Automation Engineer

• First-On-The-Ground to lead the new exciting market
• Own the full cycle sales process - from outbound prospecting all the way through negotiation, closing of contracts and activation of solution
• Create, schedule and lead discovery and demo meetings to illustrate the value of our solutions
• Evaluate the prospective customer needs and tailor SEON solutions
• Work closely with marketing and other cross functional teams to cultivate demand
• Attend relevant industry events, become a Fraud and Anti-Money Laundering thought-leader to the market

• First-On-The-Ground to lead the new exciting market
• Own the full cycle sales process - from outbound prospecting all the way through negotiation, closing of contracts and activation of solution
• Create, schedule and lead discovery and demo meetings to illustrate the value of our solutions
• Evaluate the prospective customer needs and tailor SEON solutions to help them achieve their business goals
• Follows best practices when using CRM and other Sales tools

Account Executive – APAC

• Lead and grow a high-performing Platform Engineering team responsible for our cloud architecture, CI/CD pipelines, and core infrastructure provisioning
• Champion a "Platform as a Product" mindset, working with DevEx to identify and understand friction points of the platform and driving the adoption of self-service tools
• Design and maintain "Golden Paths"—standardized, automated templates for microservices and infrastructure that allow developers to deploy safely and quickly
• Drive the strategy for the platform, managing the roadmap to balance long-term architectural improvements with immediate tooling needs
• Collaborate deeply with the Site Reliability Engineering (SRE) Manager to ensure that platform templates automatically enforce reliability standards and facilitate "Compliance by Design"
• Automate compliance and security controls directly into the delivery pipeline
• Oversee cloud architecture, managing our AWS footprint to ensure cost-efficiency and scalability
• Define and track success metrics such as DORA metrics and developer satisfaction scores to measure the impact of the platform team
• Provide mentorship, performance reviews, and career development opportunities for team members
• Communicate effectively with stakeholders at all levels, advocating for the platform strategy