Bilingual Patient Care Coordinator
Sentrex Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$48,000 - CA$53,000 per year
About the role
- Ensures patient appointments are coordinated and tracked in a timely manner
- Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination
- Processes all post infusion/treatment paperwork by entering patient data and uploading documents into CRM
- Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork
- Responds to calls, emails, and voicemails efficiently and friendly
- Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence and trust
- Provides cross-coverage administrative support including processing safety data, internal/external communications, and general office duties
- Reports Adverse Events / Severe Adverse Events by following SOP guidelines
- Maintains professionalism and confidentiality with all materials
Requirements
- Grade 12 education combined with 2 years of community college or equivalent work-related experience providing office administration services
- Excellent verbal and written communication, listening, and customer service skills
- French/English bilingualism is required
- Accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
- High level of proficiency with Information Technology and computer/software skills: Microsoft Office suite, phone systems, and databases
- Strong organizational skills with the ability to cope with changing priorities
- Self-directed individual who can work independently with minimal supervision
- Adheres to confidentiality policy when handling and managing patient data and information
- Proactive, dynamic, and ability to work in a team environment and collaborate with others
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
office administrationdata entryinvoicingpatient data managementadverse event reportingSOP compliance
Soft Skills
communicationcustomer serviceorganizational skillsadaptabilityteam collaborationself-directionrelationship buildingconfidentiality